Application
This unit describes the performance outcomes, skills and knowledge required to oversee and coordinate all funeral
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Coordinate and schedule funeral services. | 1.1 Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation. 1.2 Identify resourcing requirements for individual funeral operations. 1.3 Determine availability of resources by checking schedules and consulting with relevant personnel. 1.4 Develop funeral schedules to accommodate funeral requirements and resource availability. 1.5 Address any scheduling difficulties that may arise. 1.6 Consult funeral arrangement staff to confirm funeral schedules. |
2. Coordinate funeral staffing requirements. | 2.1 Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities. 2.2 Inform staff members of rosters and schedules. 2.3 Address scheduling or availability difficulties identified by staff. 2.4 Liaise with staff to identify specific operational resource requirements. 2.5 Develop contingency plans to allow for unforeseen staffing issues and implement as required. |
3. Coordinate funeral vehicle and equipment requirements. | 3.1 Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities. 3.2 Inform staff members of vehicle and equipment schedules. 3.3 Oversee vehicle and equipment preparation. 3.4 Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required. |
Evidence of Performance
Evidence of the ability to:
interpret a schedule for pre-determined funeral arrangements and coordinate operational details that meet these requirements
liaise with funeral and external personnel to organise required aspects of all scheduled funerals and to deal with contingencies in coordinating a series of safe and efficient funerals
coordinate and manage staff and resources demonstrating leadership and decision making skills.
Evidence of performance of coordinating funeral operations of diverse funeral arrangements on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements
features of funeral requests and requirements
resources required for funeral arrangements
range of documentation required for funeral arrangements, including:
funeral arranger’s briefing notes
identification of body
death and funeral notices
memorial book
contract for funeral service
clothing and jewellery receipts
casket or coffin orders
application for burial or cremation
order for cremation
permit for cremation
embalming form and details
pre
workplace policies and procedures for funeral arrangements
environmental impacts regarding funeral operations and minimal impact practices to reduce these
professional funeral services industry parameters in dealing with the deceased and the bereaved
social, religious and cultural differences and traditions that impact on coordinating funeral operations.
Assessment Conditions
Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:
using suitable facilities, equipment and resources, including:
computers, communication technology and software programs to coordinate funeral operations
funeral vehicles
staffing rosters and funeral schedules and rosters
under industry conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
speed and timing requirements that reflect commercial operating conditions
interaction with relevant personnel
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Funeral Directing
Competency Field
Funeral Operations