Application
This unit describes the performance outcomes, skills and knowledge required to conduct an internal audit and report on workplace compliance with relevant quality standards documentation. The unit applies to funeral services staff who conduct audits as part of their role according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for internal audits. | 1.1 Identify areas of compliance to be audited. 1.2 Establish benchmarks for the quality audit and liaise with technical staff and external consultants, as required. 1.3 Access required documents and sources of information. 1.4 Confirm methods for the conduct of audits according to workplace policies and procedures. 1.5 Adjust audit frequency in response to workplace needs or client feedback. 1.6 Contact appropriate staff and organise appointments for audit. |
2. Perform audits. | 2.1 Conduct observations, review of documents and interviews. 2.2 Complete relevant audit documentation requirements. 2.3 Consult appropriate personnel about audit results. 2.4 Document compliance results in audit reports. 2.5 Complete non compliance reports that include evidence and supporting information on areas of non compliance. 2.6 Identify and document system variances and make suggestions for improvements. |
3. Respond to audit report. | 3.1 Note employee responses to audit reports and identify issues to report. 3.2 Identify areas for improved practices arising from audit and refer to appropriate staff. 3.3 Implement changes to operational processes as part of continuous improvement system. 3.4 Follow up and check results of changes to operational processes. |
Evidence of Performance
Evidence of the ability to:
identify audit requirements and select appropriate methods relevant to the quality system and regulatory requirements
conduct audits, using appropriate methods and participation of staff and personnel in the audit process
develop documentation, reports and other audit records according to workplace policies and procedures and requirements of the specific quality system.
Evidence of performance on two or more internal audits is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
purpose and principles of quality assurance systems and processes
range of workplace procedures that may be audited, including:
work health and safety/occupational health and safety in terms of duties of employers, employees, suppliers and contractors
standards and certification requirements
maintenance
finance
record keeping
sources of documentation and information used to conduct audits, including quality or enterprise work specifications and procedures
manufacturer specifications and supplier handling and storage advice
workplace operating procedures and policies
supplier or client instructions
Material Safety Data Sheets (MSDS)
communications technology equipment
verbal, aural or signed communications
personal and work area work procedures and practices
conditions of service, legislation and industrial agreements, including:
workplace agreements and awards
applicable federal, state and territory legislative framework
features of processes used for quality audits, including:
techniques to encourage participation by employees, clients and suppliers
use of approved third party
allocation and delegation of tasks
information gathering techniques
factors to be considered when conducting quality audits, including:
timing of audits
agreed intervals between audits
timeframes.
Assessment Conditions
Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:
using suitable facilities, equipment and resources, including:
a facility where funeral goods can be received, unpacked and dispatched
appropriate computers, communication technology and software programs to conduct quality audits
documentation, such as internal quality standards and workplace procedures
under industry conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
speed and timing requirements that reflect commercial operating conditions
interaction with relevant personnel
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cross-Sector
Competency Field
Administration and Quality