ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop funeral services knowledge and skills.

1.1 Access and review sources of information on the funeral services industry.

1.2 Develop knowledge of the historical context of the sectors of the industry and its influence on current practice.

1.3 Recognise ethical and legal issues of significance to the industry.

1.4 Become aware of current and emerging issues that impact on the Australian funeral services industry.

1.5 Obtain information to assist with effective work performance within the funeral services industry.

1.6 Develop and maintain knowledge of the local region and Australian funeral services industry.

2. Identify and comply with workplace requirements.

2.1 Comply with relevant legislation and workplace policies and procedures.

2.2 Comply with own job role and designated responsibilities.

2.3 Prioritise and complete tasks within designated timelines according to workplace requirements.

2.4 Monitor and review work outcomes and document where required.

2.5 Identify areas for improvement and implement where appropriate according to workplace policies and procedures.

3. Work effectively with others.

3.1 Develop and apply knowledge of funeral services industry protocols.

3.2 Use effective communication strategies when dealing with others in workplace.

3.3 Share personal workplace strengths with other team members and seek support from peers and supervisors to build on skills gaps within context of required work activities.