Application
This unit describes the performance outcomes, skills and knowledge required to coordinate staff work schedules, rosters and completion of tasks. It applies to funeral home and cemetery and crematorium staff responsible for coordinating others as part of their role, ensuring that all work carried out is according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Coordinate staff rosters and schedules. | 1.1 Identify work requirements in consultation with supervisor. 1.2 Develop work schedules and rosters to meet work requirements in consultation with supervisor. 1.3 Provide information to staff on work schedules and rosters. 1.4 Monitor work schedules and rosters and identify problems or difficulties. 1.5 Take corrective action to address problems and difficulties according to workplace policies and procedures. |
2. Coordinate completion of tasks. | 2.1 Allocate tasks to staff members according to supervisor instructions and individual areas of expertise. 2.2 Use appropriate communication techniques to communicate task requirements to staff members. 2.3 Monitor staff progress in completing tasks according to work requirements. 2.4 Recognise staff problems or difficulties in completing tasks and assist staff to find solutions. 2.5 Seek advice from supervisor when required. |
Evidence of Performance
Evidence of the ability to:
develop and communicate work schedules to staff members
monitor completion of tasks
respond to operational and service issues in the workplace.
Evidence of performance of coordinating staff on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
role of quality assurance, workflow planning, delegation and problem-solving required in a frontline management role
effective communication techniques for allocating tasks, including:
encouraging questions
providing prompt feedback
providing clarification
federal, state or territory, and local government legislation, regulations and codes of practice that impact human resources including Equal Employment Opportunity (EEO) and anti-discrimination
workplace policies and procedures in relation to coordinating staff, including:
human resources
privacy
code of conduct
authorities and responsibilities of staff
workplace job roles and work requirements aligned to staff skills and areas of expertise in relation to required tasks.
Assessment Conditions
Skills must be demonstrated in funeral services workplace:
using suitable equipment and resources, including:
communication technologies and computers
workplace policies and procedures relevant to personnel and rostering
under industry conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
interaction with team members
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cross-Sector
Competency Field
Management and Leadership