Application
This unit describes the performance outcomes, skills and knowledge required to develop strategies for providing support to those experiencing loss, grief and trauma. It applies to managers of funeral services organisations responsible for providing a healing response to their clients experiencing loss and grief and addressing workplace stress in dealing with grief situations according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Implement strategies to provide a healing response to grief and trauma. | 1.1 Identify and respect specific approaches and cultural considerations in relation to loss, grief and trauma. 1.2 Determine appropriate healing responses for individuals, family and communities in relation to experiences of loss, grief and trauma. 1.3 Identify culturally appropriate strategies for responding to loss, grief and trauma at the individual, family and community level. 1.4 Provide appropriate support and available resources to assist individuals, families and communities to deal with their loss, grief and trauma. 1.5 Maintain duty of care, confidentiality and cultural protocols. |
2. Provide welfare support for staff. | 2.1 Identify complex demands of the workplace within the context of the funeral services industry. 2.2 Recognise symptoms of stress in staff. 2.3 Implement appropriate support, safety and welfare measures for staff. |
3. Manage own stress. | 3.1 Identify personal stress triggers and develop strategies to deal with them. 3.2 Recognise and respond appropriately to physical, behavioural, interpersonal and attitudinal symptoms of personal grief responses. 3.3 Identify, access and incorporate into daily routine relevant resources or activities to relieve stress. |
Evidence of Performance
Evidence of the ability to:
develop organisational strategies and support for clients experiencing loss, grief and trauma
develop strategies to provide support, safety and welfare measures for staff dealing with grief situations.
Evidence of performance developing at least one set of strategies for clients and staff is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
concepts of loss and grief
nature and effects of psychological, spiritual and transgenerational trauma
effects of grief on the physical, emotional, cognitive, behavioural, social and spiritual domains of a person’s experience
effective strategies that may assist in providing a healing response to grief and trauma, including but not restricted to:
individual and family counselling
community action
print or audio-visual resources
narrative approach
funeral services industry codes of conduct and ethical codes
negative effects of stress/stress indicators
community and professional support systems for reducing occupational stress, including referrals to specialist services
workplace policies and procedures in relation to client service, human resources including duty of care requirements.
Assessment Conditions
Skills must be demonstrated in a funeral services workplace:
using suitable equipment and resources, including:
information resources related to grief and trauma
under industry conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
interaction with grieving clients and team members
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cross-Sector
Competency Field
Management and Leadership