ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Consult with client.

1.1. Analyse client characteristics through physical and visual examination.

1.2. Establish client satisfaction or dissatisfaction with current hair colour.

1.3. Establish client expectations through questioning and reference to existing client history.

1.4. Create a client history for new colour clients.

1.5. Identify contraindications to proceeding with colour correction services and explain to client where present.

2. Analyse unwanted colour and tones.

2.1. Visually examine and analyse unwanted colour and tones.

2.2. Discuss and confirm target base colour and tone with client through reference to product colour charts.

2.3. Apply a strand test where indicated by client analysis.

3. Select and apply products.

3.1. Select colour correction products to neutralise unwanted colour and tones and achieve target base colour and tone.

3.2. Select, apply, process and remove colour products, according to product instructions to achieve target colour result.

3.3. Ensure client and operator comfort and safety at all stages of the service according to product instructions, safety data and salon procedures.

3.4. Use energy water and other resources efficiently during the service.

3.5. Safely dispose of waste product, according to salon procedures.

4. Review the service and provide home care advice.

4.1. Review service outcomes and confirm client satisfaction with colour tone result.

4.2. Advise clients on appropriate after colour shampoos and conditioners.

4.3. Suggest sun protection strategies to clients.

4.4. Update client history to include product selection, technique, processing time, service outcome, home care products recommended and product purchases.

Required skills

communication skills to:

interact with clients

consult with clients during pre-service hair analysis

check client comfort during colour application and processing

confirm client satisfaction with colour results

document pre-service analysis and client histories

technical skills to:

conduct hair colour analysis

select products and plan the colour correction service

remove residual colour after processing

apply tint and high lift tint products

process and judge the achievement of desired colour tone outcomes

prevent possible scalp stain on client

literacy skills to:

interpret colour charts, product instructions, safety data sheets

read and interpret relevant salon procedures

numeracy skills to:

measure, mix and apply colour products in correct proportions

minimise product waste

manage application and processing times

Required knowledge

composition of colour and high lift tints

effects of hydrogen peroxide on the hair and hair colour

salon colour correction product range

chemical and physical effects of tint and high lift tint colour products on hair structure

colour wheel and its application in colour selection

colour chart systems for the salon product range

processing and developing times for the salon product range

salon procedures relating to:

client comfort and safety

operator safety

health and hygiene

waste minimisation

waste disposal

water efficiency

correct and environmentally sound disposal methods for all types of waste and in particular for hazardous substances

relevant health regulations

relevant occupational health and safety legislation and regulations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

client consultation that consistently includes hair and colour analysis and establishes client expectations regarding the colour result

accurately interpreting and consistently applying manufacturer:

colour charts

product instructions

safety data sheets

achieving target colour and tone results that satisfy clients

observing client and operator safety precautions

implementing salon environmental protection practices, such as:

waste minimisation

waste disposal

water efficiency

providing home hair care advice and recommending colour care products from the salon range.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

fully equipped workstation which includes as minimum:

an adjustable client chair

clean client gown or wrap

a plentiful supply of clean towels

trolley stocked with:

rubber gloves

stain prevention products

plastic bowls

sponges

tint brushes

applicator bottles

cap or plastic film wrap

a professional range of colour correction products

product colour charts, information and safety data

salon procedures relating to:

client comfort and safety

operator safety

health and hygiene

waste minimisation

waste disposal

water efficiency

a range of clients with different colour correction requirements.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate their handling of a range of contingencies. Tasks include:

analysis of client characteristics prior to corrective colour treatments

consulting clients to advise on and confirm target colour and tone

completing a client history

performing colour correction services on a variety of clients with different needs

following salon procedures to ensure the comfort and safety of operator and clients

confirming client satisfaction with colour results

advising on colour care and recommending home care products

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge, such as:

the main ingredients of colour and high lift tints

the chemical and physical effects of tint and high lift tint colour products on hair structure

the effects of hydrogen peroxide on the hair and hair colour

the colour wheel and its application in colour correction

the colour chart system for a defined salon range of tint and high lift tint products

product instructions for the use and application of relevant products in the salon range

salon procedures

review of portfolios of evidence and third-party reports of on-the-job performance by the learner.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another—they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:

SIHHCCS302A Perform a full client consultation

SIHHCLS302A Colour and lighten hair

SIHHOHS201A Apply salon safety procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client characteristics may include:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services, including metallic based products

skin tone.

Client may include:

women

men

children

people who present with virgin hair or a range of
pre-existing colour treatments on the hair

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Client history must include:

contraindications

pre-service analysis

colour correction products selected

colour selection

application techniques and processing times

recommended home care products.

Contraindications may include:

an allergic reaction to a skin test

excessive hair damage

existing metallic based colour on hair.

Unwanted colour and tones may include:

natural hair colour and tones

artificial hair colour and tones.

Colour correction products must include:

porosity equalisers

temporary colour

semi-permanent colour

permanent colour

colour fillers.

Client and operator comfort and safety must include:

application of gown and towels to protect client clothes

application of barrier creams to face or neckline areas

application of anti skin stain product

application of colour stain removal product

avoiding product contact with client or operator’s eyes

avoiding inhalation of fumes whilst mixing product

wearing operator protective gloves during product application.