SIHHCLS305A
Perform on scalp full head and retouch bleach services

This unit describes the performance outcomes, skills and knowledge required to perform on scalp and retouch bleach services.

Application

This unit applies to hairdressers in salon environments, who consult with clients, then select and apply bleach products and techniques to achieve a lighter overall hair colour.

It is applied in a context that may involve bleaching virgin hair or performing retouch services to maintain already bleached hair.

A person undertaking this role applies discretion and judgement, and accepts responsibility for outcomes of own work.


Prerequisites

SIHHHSC301A Apply the principles of hairdressing science


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Consult with client and prepare for service.

1.1. Analyse client characteristics through physical and visual examination.

1.2. Identify contraindications to the service and explain to client where necessary.

1.3. Refer to client history and discuss previous colour with client where applicable.

1.4. Create a client history for new bleach clients.

1.5. Establish client satisfaction or dissatisfaction with current hair colour through questioning and active listening.

1.6. Discuss and confirm desired level of lift and tone result through reference to colour charts.

1.7. Ensure client and operator comfort and safety at all stages of the service.

2. Select and use bleach products.

2.1. Select and prepare bleach products, according to product instructions and salon procedures.

2.2. Follow selected stages and methods of product quickly, evenly, without overlap, and crosscheck for even coverage.

2.3. Achieve desired lift through regular checking and observation of product processing.

2.4. Remove residual product according to product instructions when desired level of lift is achieved.

2.5. Apply after bleach toning products where selected, according to product instructions.

2.6. Use energy, water and other resources efficiently during the service to reduce negative environmental impacts.

2.7. Safely dispose of waste product according to salon procedures.

3. Review the service and provide home care advice.

3.1. Review service outcomes against established client expectations and confirm client satisfaction with lightening result.

3.2. Advise clients on appropriate shampoos and conditioners and suggest sun protection strategies for bleached hair.

3.3. Update relevant sections of client history.

Required Skills

Required skills

interpersonal skills to interact with clients

communication skills to:

consult with clients during bleach service analysis

check client comfort during bleach application and processing

confirm client satisfaction with lightening results

document pre-service analysis and client histories

technical skills to:

conduct pre-service hair analysis

recognise contraindications

select from bleach service products and plan stages and methods of bleach application for:

virgin head bleach services

retouch bleach services

apply product safely, quickly and evenly to a predetermined method

judge the achievement of desired degree of lift

remove residual product without damaging hair

literacy skills to:

interpret product instructions and safety data sheets

interpret relevant salon procedures

numeracy skills to:

measure and mix and apply bleach products in correct proportions

minimise product waste

manage application and processing times

Required knowledge

composition of bleach products and their chemical and physical effects on hair structure

effects of hydrogen peroxide on the hair and hair colour

reasons for selecting particular application methods

stages of bleaching

colour wheel and its application in toner selection

colour chart systems from the salon product range

product information and safety data for preparing, applying and processing bleach products from the salon range

relevant salon procedures

salon procedures relating to:

client comfort and safety

operator safety

health and hygiene

waste minimisation

waste disposal

water efficiency

correct and environmentally sound disposal methods for all types of waste and in particular for hazardous substances

relevant occupational health and safety legislation and regulations

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

pre-service client consultation that includes accurate hair analysis and establishes client expectations regarding the level and tone of lightening

interpreting and applying colour charts, product information, instructions and safety data sheets

observing safety precautions to ensure client and operator safety

following selected stages and methods of product application

achieving the desired degree of lift, with even colour results and minimum hair damage for both virgin head and regrowth bleach services.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped workstation which includes as minimum:

an adjustable client chair client

clean client gown or wrap

a plentiful supply of clean towels

trolley stocked with:

rubber gloves

liquid measure

plastic bowls

tint brushes

barrier creams

a professional range of bleach products and toners

product colour charts, information and product safety data sheets

a range of clients with virgin head and retouch bleach application requirements.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate their handling of a range of contingencies. Tasks include:

analysis of client characteristics prior to virgin head and retouch bleach services

following selected stages and methods of product application

following salon procedures to ensure the comfort and safety of clients during bleach applications and processing

completing bleach applications within salon timeframes

managing processing to achieve the desired degree of lift

confirming client satisfaction with lightening results

advising on home hair care and recommending products

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which include:

the effects of hydrogen peroxide on the hair and hair colour

the chemical and physical effects of bleach products on hair structure

the colour wheel and its application in toner selection

the levels of bleaching

processing and development times for a defined salon bleach product range

salon procedures relating to:

client comfort and safety

operator safety

health and hygiene

waste minimisation

waste disposal

water efficiency

review of portfolios of evidence and third-party reports of on-the-job performance.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another—they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:

SIHHCCS302A Perform a full client consultation

SIHHOHS201A Apply salon safety procedures


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client characteristics may include:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services affecting the hair that may impact on the service

skin tone

length of hair

scalp condition.

Contraindications may include:

condition of hair

existing metallic based colour on hair.

Client may include:

women

men

children

people who present with virgin hair or a range of preexisting colour treatments on the hair

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Client history must include:

contraindications

pre-service analysis

colour or bleach service product selection

bleach service application techniques and processing times

lightening result including client feedback

recommended home hair care products.

Client and operator comfort and safety must include:

following salon procedures with regard to gowning or wrapping clients for colour services

wearing operator protective gloves when applying bleach and toner products

avoiding product skin and eye contact for client and operator

following product safety data sheets in the event of an accident and seeking medical advice

avoiding inhalation of fumes whilst mixing product

using barrier creams on client’s face and neckline

appropriate gowning of client

wearing operator protective clothing when mixing and applying products

monitoring client scalp comfort and condition at all stages of the service.

Bleach products must include:

products from the salon bleach range

peroxides of varying percentage volumes.

Salon procedures must include:

procedures that comply with state or territory and local government health regulations relevant to the service

occupational health and safety procedures

environmental protection practices, such as:

waste minimisation

waste disposal

water efficiency.

Stages and methods of product application may include:

natural untreated hair

regrowth

roots and then ends

roots, mid lengths and finally ends

ends and then roots.

Product processing must include:

following product instructions

exercising judgement based on previous timing of bleach services on the particular client

monitoring and observing product development.


Sectors

Hairdressing


Employability Skills

This unit contains employability skills.


Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.