This unit applies to senior hairdressers in salon environments, who assess client’s hair and scalp conditions and provide advice that may result in referral to another professional, or the development of therapeutic approaches to identified problems or no further treatment.
A person undertaking this role applies discretion and judgement, accepts responsibility for outcomes of own work and provides technical leadership in the salon team.
Nil
Element | Performance Criteria |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Consult and examine client. | 1.1. Establish rapport with client and obtain relevantinformation to determine expectations and requirements. 1.2. Question clients to obtain and record relevant client details and history. 1.3. Conduct physical and visual examination of the hair and scalp condition, according to salon procedures. 1.4. Determine need for a microscopic analysis of sample hairs is determined and explain to client where required. 1.5. Gather hair samples from appropriate areas of the scalp without causing damage to the samples. 1.6. Mount hair samples on microscopic slide and examine, interpret and record observations. |
2. Assess the problem. | 2.1. Organise and analyse information collected from the physical and visual examination and microscopic analysis. 2.2. Identify abnormal hair and scalp conditions and counsel client regarding remedial action. 2.3. Assess trichological problems and their causes, based on the client examination. |
3. Communicate the assessment. | 3.1. Explain consultation assessment to client and answer questions with clarity. 3.2. Discuss treatment options and costs and confirm a treatment program with client where indicated by the assessment outcomes. 3.3. Organise referral to other professionals where indicated by the assessment outcomes. |
Required skills |
communication skills to: conduct client consultation, including: asking questions to establish client concerns and requirements discuss treatment options confirm a treatment program suggest referral to other professionals technical skills to: observe and interpret microscopic examination of sample hairs identify abnormal hair and scalp conditions plan remedial treatments literacy skills to: interpret and record relevant client history interpret trichological product information when planning treatments numeracy skills to interpret and record results of physical and visual examinations |
Required knowledge |
relevant health regulations contraindications to trichological treatments adverse effects of previous treatments on the hair and scalp the appearance of abnormal hair and scalp conditions the salon range of trichological products, including: composition effects benefits |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: application of client assessments based on examination and microscopic analysis accurate, relevant and well-organised records of client information that can be readily interpreted by other professionals sensitive and clear communication of client diagnosis and options. |
Context of and specific resources for assessment | Assessment must ensure access to: a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon fully equipped workstation which includes as minimum: an adjustable client chair clean client gown or wrap a plentiful supply of clean towels relevant documentation, such as: relevant health regulations salon procedures product information client a range of clients with different hair and scalp conditions a professional hair and scalp trichological treatments products range. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of the learner performing trichological consultations written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include: relevant health regulations contraindications to trichological treatments adverse effects of previous treatments on the hair and scalp the appearance of abnormal hair and scalp conditions of the salon range of trichological products, including: composition effects benefits. |
Guidance information for assessment | A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another—they are related skills. Holistic assessment with other units relevant to the industry sector, salon and job role is recommended for example: SIHHHSC403A Apply knowledge of hair and scalp problems to trichological consultations |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Clients may include: | women men children new or regular clients with routine or special needs people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities. |
Relevant information may include: | client area of concern previous treatments outcomes of previous treatments required treatments time constraints budgetary constraints. |
Relevant client details and history may include: | date of presentation identifying personal details source of referral, if applicable main presenting complaint or reason for consultation presenting symptom picture other current medical or therapeutic treatment general state of health: physical emotional allergies dietary picture sleep pattern exercise leisure activities observations arising from physical and visual examination outcomes of microscopic analysis. |
Salon procedures may include: | client privacy and safety operator safety procedures that comply with state or territory and local government health regulations relevant to the service environmental protection practices, such as: waste minimisation waste disposal water efficiency. |
Abnormal hair and scalp conditions may include: | head lice scabies ringworm dry or oily dandruff seborrhoea psoriasis. |
Trichological problems may include: | dandruff seborrheic dermatitis psoriasis pityriasis amiantacea tinea capitis traction alopecia alopecia areata androgenetic alopecia diffuse hair loss loose anagen syndrome. |
Other professionals may include: | medical practitioner dietician natural therapist. |
Hairdressing
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.