SIRCDIS406

Assist in preparing dose administration aids

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Maintain close contact with residential care providers.

1.1.Confirm relevant contact personnel for each residential care provider.

1.2.Act as a contact person to coordinate overall pharmacy service to residential care facility customer.

1.3.Initiate regular contact to improve service efficiency.

2. Identify and respond to residential provider service requirements.

2.1.Consult relevant customer contacts to review specific residential care provider ordering needs.

2.2.Outline and confirm trading terms for residential care customer.

2.3.Confirm pricing policy and procedures.

3. Maintain services to residential care facilities.

3.1.Receive pharmacy notifications when residents are admitted or re-admitted to the care facility.

3.2.Negotiate and coordinate arrangements for receiving and filling regular residential facility orders.

3.3.Follow pharmacy procedures to assist pharmacist to regularly review patients’ medicines and ensure reconciliation with each patients’ medication chart.

3.4.Follow pharmacy procedures for supply of stock medicines to residential care facilities and to maintain a stock control system.

3.5.Assist pharmacist to monitor adverse drug reactions (ADR), adverse drug events (ADE) and therapeutic drug monitoring (TDM) where requested.

3.6.Coordinate delivery schedule, including emergency deliveries and persons authorised to receive the delivery.

3.7.Negotiate a system to notify the pharmacy of all changes in individual patient medication regimens in a timely manner.

3.8.Liaise with the director of nursing in the residential care facility or other nominated person to identify information and education needs.

4. Perform relevant administrative tasks.

4.1.Maintain an accurate, complete and comprehensive record of medicines for each resident.

4.2.Maintain and follow the pharmacy system for recording and reportingmedication-related incidents.

4.3.Ensure pharmacy maintains a current contract with appropriate references for each facility serviced.

4.4.Follow pharmacy timelines and procedures to input data, raise and forward invoices, and reconcile payments received.

Required skills

communication skills to:

confirm trading terms, pricing policies and other relevant procedures with customers

consult with and build relationships with key contacts in residential care providers

provide information to and seek direction from the pharmacist in charge

explain residential care customer requirements to relevant pharmacy staff

learning skills to maintain currency of knowledge of:

the pharmacy range of Pharmacy Medicines and unscheduled medicines

pharmacy systems and procedures

literacy skills to:

check contracts

check orders

follow pharmacy procedures

maintain records

reconcile patient medication charts

numeracy skills to:

check invoices

reconcile quantities of medicines ordered with quantities supplied

planning and organising skills to:

coordinate timely service to residential care customers

coordinate deliveries

problem-solving skills to respond to emergency orders

self-management skills to prioritise own work schedule to meet the service timelines of pharmacy residential care customers

teamwork skills to:

work effectively under the direction of a pharmacist

work with other staff

technology skills to use pharmacy systems to:

maintain relevant online records

prepare invoices for residential care customers

Required knowledge

pharmacy policy and procedures for and services to residential care facilities

pharmacy list of residential care facilities and contractual arrangements with each facility

nominated contact person for each residential care facility

pharmacy systems for:

scheduling regular and emergency medicine deliveries

maintaining patient records

recording and reporting medication-related incidents

invoicing patients in residential care facilities

trading terms

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

act as a contact person to coordinate quality pharmacy services to residential care facility customers

negotiate with the pharmacist and relevant pharmacy staff and coordinate the receipt of orders and timely supply of medicines to residential care customers

perform administrative tasks to maintain dispensary information relating to residential care facility services

prepare invoices and reconcile payments received from residential care customers

coordinate and schedule regular and emergency deliveries to residential care facilities.

Context of and specific resources for assessment

Assessment must ensure that competency is:

consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment

demonstrated in a real workplace environment that meets Pharmacy Board of Australia and relevant industry standards for dispensary operations, which may include interruptions and involvement in other related activities normally expected in the pharmacy dispensary area.

Assessment must ensure access to:

a range of residential care facilities with contractual arrangements for the supply of medicines to patients

dispensary technology and software

relevant pharmacy systems and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the learner:

performing a range of coordination tasks over sufficient time to demonstrate handling of a range of contingencies

using the dispensary technology to service residential care facilities

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and third-party workplace reports.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Pharmacy system for recording and reporting medication-related incidentsmay include:

incident register with:

the following mandated fields:

date

incident

recorded by

action needed

actioned by

date resolved

the following optional fields:

incident report number

additional information

incident report, including:

pharmacy name

report number

date and time of report

date and time of incident

individual’s details, if required for follow-up

nature of incident

specific action taken

follow-up required

report distribution information.

Appropriate referencesmay include:

arrangements for change of contract to another service provider

provision of:

education

services

stock control

storage

requirements for improving medication-related services

roles and responsibilities of the residential care facility and the pharmacy.