Application
This unit describes the performance outcomes, skills and knowledge required to develop knowledge of home health-care aids and equipment and recommend, demonstrate, sell and hire appropriate aids. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice.
This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop knowledge of home health-care aids and equipment. | 1.1.Identify and access sources of current and accurate information on home health-care aids and equipment. 1.2.Obtain information on common conditions supported by aids and equipment. 1.3.Access and interpret information on pharmacy range of home health-care aids and equipment. 1.4.Regularly seek and obtain information to update knowledge of aids and equipment. |
2. Identify customer needs. | 2.1.Follow organisational procedures to respect and protect customer privacy. 2.2.Use questions and actively listen to confirm customer needs and degree of limitation. 2.3.Determine customer satisfaction with aids and equipment previously used. 2.4.Identify and act on triggers for referral to pharmacist. |
3. Recommend and supply home health-care aids. | 3.1.Explain features of aids and equipment using appropriate product terminology, and recommend purchase of equipment according to customer needs. 3.2.Identify and use opportunities to suggest companion products relevant to desired outcomes. 3.3.Fit customers with aids and equipment according to manufacturer instructions. 3.4.Explain and demonstrate use, care and maintenance of aids and equipment. 3.5.Source and order specialist aids and equipment to meet customer needs. |
4. Hire aids and equipment. | 4.1.Follow organisational procedures for hiring aids and equipment. 4.2.Explain aids and equipment hire service and confirm customer understanding. 4.3.Accurately complete equipment hire agreement, obtain customer signature and co-sign. 4.4.Supply signed copy to customer and file duplicate copy. 4.5.Calculate and collect residual hire fees and sign off on returned hire items. 4.6.Clean, disinfect and store returned hire items according to organisational procedures. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
access and interpret information about common conditions supported by home health-care aids and equipment from two different sources
demonstrate, recommend, hire and sell home health-care aids and equipment to meet the needs of four different customers, providing information on:
directions for product use
care and maintenance of aids and equipment
supply four of the following products:
arthritis aids
bathroom and toilet aids
bedroom aids
chairs
footwear products
pressure care and monitoring aids
walking and mobility aids
wheelchairs.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on common conditions supported by home health-care aids and equipment:
federal, state or territory government health education internet sites
not for profit health councils
industry and professional publications
product manufacturer health education and product information materials
common conditions that are supported by the use of home health-care aids and equipment
common degrees of customer mobility and limitations associated with conditions
roles of health specialists, including occupational therapists and physiotherapists, in providing formal assessment of customer mobility and limitations
key terminology, jargon and common abbreviations relevant to home health-care aids and equipment, for:
health conditions for which aids are used
customer mobility and other limitations
equipment features
pharmacy product range of home health-care aids and equipment:
suppliers
location
different types
features and uses
fitting and adjustment methods
care and maintenance
cleaning and disinfection techniques and cleaning products used for return hire items
role boundaries and responsibilities of pharmacy assistants, and circumstances which require and trigger referral to a pharmacist
organisational procedures for supplying home health-care aids and equipment:
questions that must be asked to collect information about customer needs
collecting and supplying information to an agent acting on behalf of a customer
identifying and acting on triggers for referral to a pharmacist
maintaining privacy and confidentiality of customer information
completing and filing equipment hire agreements
checking condition of returned hire products
organisational equipment hire policy
format, content and use of hire agreements for home health-care aids and equipment.
Assessment Conditions
Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure use of:
information technology hardware and software
online information systems
commercial product range of home health-care aids and equipment:
arthritis aids
bathroom and toilet aids
bedroom aids
chairs
footwear products
pressure care and monitoring aids
walking and mobility aids
wheelchairs
cleaning and disinfection products used for return hire items
template hire agreements for equipment
customer brochures and leaflets providing information on:
directions for product use
care and maintenance of aids and equipment
organisational equipment hire policy
organisational procedures for supplying home health-care aids and equipment
customers with whom the individual can interact; these can be:
customers in an industry workplace who are served by the individual during the assessment process or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:
have worked in the pharmacy sector for at least two years.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
Reading skills to: | interpret unfamiliar and detailed documents which describe product use and hire arrangements. |
Technology skills to: | use online information systems to search for information. |
Sectors
Community Pharmacy
Competency Field
Health Care Support