Application
This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.
This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles. However; in smaller retail businesses, senior personnel also undertake this function.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Maintain stock handling and storage areas. | 1.1.Maintain cleanliness of stock handling and storage areas. 1.2.Ensure correct environmental conditions for storage of perishable and other stock to prevent loss or damage as required. 1.3.Remove and dispose of waste to minimise safety risks and environmental impacts. 1.4.Report hazards and potential hazards to relevant personnel to minimise safety risks. |
2. Accept stock delivery. | 2.1.Check incoming stock quantities against order documentation. 2.2.Inspect incoming stock quality, and accurately report quality issues or damage to relevant personnel. 2.3.Record stock delivery, and report discrepancies with orders as required. 2.4.Unpack and handle stock according to manufacturer instructions and safe manual handing techniques to avoid personal health risk and stock damage. 2.5.Store or display stock promptly in designated location. |
3. Replenish stock levels. | 3.1.Rotate, replenish and present stock according to organisational requirements for stock levels. 3.2.Record stock waste or shrinkage according to organisational procedures. 3.3.Maintain optimal stock levels on retail shop floor. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
follow organisational policies and procedures, safe work practices and manufacturer instructions to perform each of the following stock control procedures:
receive and process incoming stock
store retail stock
maintain retail stock levels
maintain stock delivery records
follow organisational stock control policies and procedures to process stock in each of the following situations:
stock quality is poor
stock quantity errors
incorrect stock is delivered
maintain stock handling and storage areas, according to organisational policies and procedures, when completing the above stock control activities.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in the elements and performance criteria of this unit:
principles of stock control procedures:
rotation and replenishment
product life cycle
organisational stock control policies and procedures for:
receiving stock from suppliers
recording incoming stock
recording and reporting stock discrepancies and quality issues
recording stock waste and shrinkage
stock quality standards
unpacking, storage and display of stock
damaged or missing stock
key features of retail products that relate to handling and storage:
handling techniques to minimise damage
general care
optimum storage conditions
features of damaged or spoiled stock
correct disposal methods
safe manual handing techniques for moving and storing retail stock
relevant legislation and standards relevant to receiving and storing retail stock.
Assessment Conditions
Skills must be demonstrated in a retail environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure use of:
manufacturer instructions for stock handling and storage
organisational policies and procedures for stock handling and control
retail stock display areas
range of retail stock
stock control documentation
delivery dockets
orders
reporting documentation
stock receiving bay or area
stock storage areas
assessment activities that allow the individual to:
work within commercial speed, timing and productivity
manage tasks and contingencies in the context of the job role.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
Reading skills to: | interpret: plain English documents that outline organisational policies and procedures for stock control basic order and delivery documentation and stock labels. |
Numeracy skills to: | calculate stock levels. |
Planning and organising skills to: | complete stock control activities in a logical and time efficient sequence. |
Technology skills to: | use stock control technology to aid stock control processes. |
Sectors
Retail
Competency Field
Inventory