Application
This unit describes the performance outcomes, skills and knowledge required to manage retail store financials by controlling costs, managing rosters and stock levels, and reviewing financial performance.
It applies to individuals working in frontline management roles in a diverse range of retail industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Control cost of labour. | 1.1.Develop rosters according to relevant industrial agreements and wage budgets and organisational policies and procedures. 1.2.Maximise operational and customer service efficiency while minimising wage costs. 1.3.Combine duties where appropriate to ensure effective use of team members. 1.4.Roster teams with most effective skills mix to meet operational requirements. 1.5.Use roster systems and equipment to administer rosters to team members. 1.6.Amend rosters and labour spend as required. |
2. Control stock levels. | 2.1.Manage stock levels to meet customer demand, maximise sales and minimise shrinkage. 2.2.Identify shrinkage costs and trends and take preventative action to minimise future shrinkage. |
3. Review and address financial performance. | 3.1.Analyse and report on budget and sales revenue and expenditure figures according to budget targets. 3.2.Interpret financial data to identify variations from budget, and take appropriate corrective action where deviations from budget occur. 3.3.Take action to minimise budget overspend and control costs. 3.4.Communicate to the team cost control measures within their area of responsibility. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
implement and monitor a store budget over a store budgeting period by:
preparing and monitoring a staff roster
controlling stock levels
interpreting financial information and reporting on store performance
responding to three of the following situations:
significant deviations from budget occurs
scheduled labour is too high due to sales achievement below forecast
scheduled labour is too low due to sales achievement above forecast
shrinkage is high due to theft of goods
cost of goods is high due to markdowns
cost of goods is high due to damaged stock
sales targets consistently not achieved.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
relevant aspects of employment-related laws, as relevant to job role, covering rights and responsibilities of employees and employers:
Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)
anti-discrimination and equal employment opportunity (EEO) law
organisational policies and procedures for:
rosters
labour spend allowance
schedule amendment procedures
shrinkage concerns
human resource policies and procedures relevant to staff work hours and leave entitlements
operational requirements of the business activity, department or event subject to rosters
wage budget for the business activity, department or event subject to rosters
principles and techniques in:
interpreting store budgets
monitoring store budgets
controlling store costs
minimising shrinkage
commercial impact of retail financials, both favourable and unfavourable:
customer service levels
stock levels to meet customer demand
shrinkage
labour spend to sales ratio
markdowns
theft
sources of information on award and other industrial provisions
key elements of applicable awards:
leave provisions
mandated breaks between shifts
maximum allowed shift hours
standard, overtime and penalty pay rates
for the specific industry sector:
role of rosters in controlling labour costs
system capabilities and functions of roster software
formats for and inclusions of staff rosters
methods used to communicate rosters.
Assessment Conditions
Skills must be demonstrated in a retail environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
relevant documentation:
store budgets
store financial reports
template store financial reporting documents
template store roster documents
current plain English guidelines issued by regulatory bodies covering:
minimum workplace entitlements provided by the National Employment Standards (NES)
industrial awards for retail employees
organisational policies and procedures for:
rosters
labour spend allowance
schedule amendment procedures
shrinkage concerns
human resource policies and procedures relevant to staff work hours and leave entitlements
operational requirements of the business activity, department or event subject to rosters
wage budget for the business activity, department or event subject to rosters.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Numeracy skills to: | complete roster planning activities involving dates, times and staff ratios. |
Problem-solving skills to: | adjust rosters to account for changes to staffing requirements. |
Technology skills to: | use organisational software and equipment to monitor and plan retail financials. |
Sectors
Retail
Competency Field
Retail Financials