This unit encompasses the administration of purchasing and supply of products and services into a wholesale business while maintaining ethical and professional relationships with suppliers, and working within the required legal, legislative and business supply requirements.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Maintain effective supplier relationships.

1.1

Identify associations with suppliers external to the business.

1.2

Identify supplier relationships internal to the business.

1.3

Confirm measures and determinants of effective supplier relationships.

1.4

Determine barriers to maintaining effective supplier relationships.

2

Deal ethically with suppliers.

2.1

Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements.

2.2

Confirm principles and practices underpinning ethical conduct with regard to suppliers.

3

Resolve supplier enquiries.

3.1

Provide routine information to suppliers.

3.2

Determine nature of supplier enquiries.

3.3

Resolve supplier enquiries or pass onto relevant personnel for resolution.

4

Confirm legal, legislative and business supply requirements.

4.1

Detail systems concerning how supplier products or services must comply with relevant standards; risk management; capacity of area receiving to handle, store, process, manage and or display products and services; and business policy and procedures.

4.2

Check product labelling to ensure compliance with legislation.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

safe use of available business technology

application of standards applicable to receiving goods

interpersonal communication skills to:

conduct interface with suppliers and workplace team in a facilitative manner through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

planning and prioritising work schedule

literacy and numeracy skills in regard to:

reading and understanding a range of workplace documents

maintaining records

maintaining stock ordering and recording systems

checking product labelling to ensure compliance

routine problem-solving skills.

The following knowledge must be assessed as part of this unit:

internal organisation and referral mechanisms

relationship arrangements and communication processes with suppliers

customer service measurement options

legal, administrative and business supply requirements

potential barriers to supplier relationships

understanding associations with internal suppliers

understanding of ethical conduct in relation to suppliers

OHS aspects of job.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

uses business technology to communicate with suppliers according to business policy and procedures

identifies, describes and consistently applies the principles and practices underpinning ethical conduct with regard to communication and relationships with suppliers

maintains associations with suppliers over time and across a range of customer relationships to promote positive business outcomes

responds to supplier enquiries in an accurate and timely manner within the scope of job role and responsibilities, and refers enquiries to other relevant personnel as required

processes receivables using agreed business procedures and technology, and according to relevant legislative requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

a wholesale work environment

relevant documentation, such as:

policy and procedures manuals

supplier information

legislation and statutory requirements

industry codes of practice

a stock control system

relevant business technology.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Suppliers may be:

commercial companies

public agencies or organisations

governments

community and not-for-profit organisations

internal

external.

Supplier relationships may be influenced by:

due diligence requirements

value for money

risk sharing

market position

planning cycles and the time of the year

cost and price analysis

terms and conditions agreed

intellectual property and technology rights

value management

continuous improvement

supply chain management

infrastructural and capital outlay requirements

organisational systems integration and compatibility.

Measures and determinants may include:

customer satisfaction

communication

time management

value for money

loss prevention

inventory control.

Relevant legal, legislative and business practices may include:

policy and protocols

work procedures

quality assurance systems, procedures and policies

awards, workplace agreements and other industrial arrangements

supplier or customer instructions

OHS

industry codes of practice

product labelling

licence, patent or copyright arrangements

environmental protection legislation

equal employment opportunity (EEO) and anti-discrimination law

emergency procedures

transport, storage and handling of goods

GST

Australian Competition and Consumer Commission provisions

Trade Practices and Fair Trading Acts.

Routine information may relate to:

delivery of products

provision of services

quality

quantity

time schedules

purchase orders

maintenance and support agreements

leasing agreements and consultancies

stock and supply agreements.

Relevant personnel may include:

frontline staff

area and store manager

supervisor

team leader

specialist staff.

Relevant standards may include:

Australian standards

international standards

industry standards

manufacturing quality and control

handling, transport and storage of goods

labelling of goods.

Business policy and procedures may relate to:

acquisition and sale of products and services

internal management structure and communication relationships

inventory control

receipt, handling and storage of goods

relationships and communication with suppliers.

Sector

Wholesale

Inventory

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.