This unit requires the team member to apply store policies and relevant legislation to the planning, coordination and implementation of activities associated with monitoring and maintaining premises, fittings, fixtures and equipment in a retail environment. Those with some managerial responsibility undertake this role.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Manage store maintenance program.

1.1

Monitor and maintain premises, fittings, fixtures and equipment according to store policy and procedures and relevant legislation.

1.2

Identify deficiencies in store maintenance procedures and take remedial action as required.

1.3

Obtain expert or specialist advice as required according to store policy.

1.4

Initiate contingency plan in the event of maintenance problems.

2

Manage retail equipment maintenance.

2.1

Develop and implement policy and procedures to ensure retail equipment is maintained according to store policy.

2.2

Monitor and implement maintenance program for retail equipment according to manufacturer design specifications and store policy.

2.3

Identify and rectify equipment faults where possible, without undue delay.

2.4

Report equipment faults or failures according to service agreements and store policy.

3

Negotiate maintenance contracts.

3.1

Negotiate maintenance contracts with contractors and suppliers according to store policy and procedures.

3.2

Negotiate and implement contract terms and conditions to maximise benefits for the store, and communicate to relevant personnel.

3.3

Monitor maintenance procedures to ensure products and tasks meet contract specifications.

4

Identify facilities and space requirements.

4.1

Identify facilities and space requirements according to store policy and budget requirements.

4.2

Locate suitable facilities and space.

4.3

Maximise space utilisation, with consideration to existing configuration.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

record maintenance

negotiation skills

interpersonal communication skills to:

obtain expert or specialist advice

report faults

negotiate contracts and communicate contracts to staff through clear and direct communication

ask questions to identify and confirm requirements

share information

ensure listening and understanding

use language and concepts appropriate to cultural differences

use and interpreting non-verbal communication

literacy skills in regard to:

developing, documenting and recording procedures

reading and interpreting manufacturer instructions

numeracy skills in regard to:

accounting and recording data

estimating measurements and volumes

working within a budget.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to:

maintenance of store facilities

maintenance of retail equipment

maintenance contract terms and options

contract specifications

relevant legislation and statutory requirements

relevant industry codes of practice

OHS legislation and codes of practice

food safety legislation and regulations

principles and techniques in:

monitoring performance of contracts

negotiating, in particular contract negotiation

interpersonal communication.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

plans, coordinates and implements activities associated with monitoring and maintaining premises, fittings, fixtures and equipment according to store policy and procedures

initiates contingency plans in response to maintenance problems as required

proactively negotiates, monitors and implements maintenance contracts according to store policy and procedures

identifies and utilises space and facilities to maximise space utilisation

evaluates and reports on effectiveness of maintenance contracts.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant documentation, such as:

maintenance contracts

store policy and procedures on maintenance of facilities, contract negotiation

relevant legislation and statutory requirements

industry codes of practice

OHS legislation and codes of practice

a team

equipment and technology.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

case study or research report

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Store policy and procedures in regard to:

store maintenance

facilities management

reporting mechanisms

OHS

food safety.

Relevant legislation may include:

federal, state or territory and local legislation

food safety regulations

OHS.

Expert or specialist advice may be sought:

internally

externally.

Retail equipment may include:

point-of-sale terminals

EFTPOS terminals

computers, scanners and printers

pricing equipment

electronic bar coding equipment

portable data entry

electronic ordering equipment

wrapping and packing equipment

equipment for carrying or moving merchandise

equipment for storage of merchandise, including refrigerators

weighing machines

thermometers

security tag systems

trolley return equipment

fixtures and fittings

food preparation equipment.

Faults may be reported:

verbally

in writing

by email

to service personnel

to contractors

to relevant managers

to supervisor.

Contracts may be negotiated:

externally

internally.

Contracts may involve:

quality standards

building maintenance services

cleaning

security

electrical services

plumbing services

equipment maintenance.

Relevant personnel may include:

managers

supervisors

specialist staff.

Sector

Cross-Sector

Cleaning and Maintenance

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.