SIRXCLM402 - Manage store facilities

SIRXCLM402
Manage store facilities

This unit describes the performance outcomes, skills and knowledge required to manage store facilities in a retail environment. It involves managing the store maintenance and housekeeping program, negotiating and monitoring maintenance contracts, and identifying and locating facilities requirements.The unit covers the application of store policies and relevant legislation to the planning, coordination and implementation of activities associated with monitoring and maintaining premises, fittings, fixtures and equipment in a retail environment.

Application

This unit applies to staff with managerial responsibility in a retail environment.

Prerequisites

Nil

Elements and Performance Criteria

Element	Performance Criteria
Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.
1. Manage store maintenance program.	1.1.Monitor and maintain premises, fittings, fixtures and equipment, according to store policy and procedures and relevant legislation. 1.2.Identify deficiencies in store maintenance procedures and take remedial action as required. 1.3.Obtain expert or specialist advice as required, according to store policy. 1.4.Initiate contingency plan within scope of authority in the event of maintenance problems.
2. Manage retail equipment maintenance.	2.1.Develop and implement procedures to ensure retail equipment is maintained according to store policy. 2.2.Monitor and implement maintenance program for retail equipment, according to manufacturer design specifications and store policy. 2.3.Identify and rectify equipment faults where possible, without undue delay. 2.4.Report equipment faults or failures, according to service agreements and store policy.
3. Negotiate maintenance contracts.	3.1.Negotiate maintenance contracts with contractors and suppliers according to store policy and procedures. 3.2.Negotiate and implement contract terms and conditions to maximise benefits for the store, and communicate to relevant personnel. 3.3.Monitor maintenance procedures to ensure products and tasks meet contract specifications.
4. Identify facilities and space requirements.	4.1.Identify facilities and space requirements to reflect business needs and volume, according to store policy and budget requirements. 4.2.Locate suitable facilities and space to facilitate expansion or change of use in line with store policy and procedures. 4.3.Consult, as required, with senior manager or business owner to determine optimum strategy for store space and location. 4.4.Maximise use of space, with consideration to existing configuration, to optimise the merchandising of existing and incoming stock.

Required Skills

Required skills

communication and interpersonal skills to:

ask questions to identify and confirm requirements

ensure listening and understanding

negotiate contracts and relay contractual requirements to staff

obtain expert or specialist advice

report faults

share information

use and interpret non-verbal communication

use language and concepts appropriate to cultural differences

negotiation skills to negotiate maintenance contracts with contractors and suppliers

literacy and numeracy skills to:

apply accounting processes and record data

develop, document and record procedures

estimate measurements and volumes

maintain records

read and interpret manufacturer instructions

work within a budget

Required knowledge

store policy and procedures in regard to:

maintenance of store facilities

maintenance of retail equipment

maintenance contract terms and options

contract specifications

relevant legislation and statutory requirements relating to managing store facilities, including:

work health and safety (WHS) legislation

food safety legislation and regulations

relevant industry codes of practice relating to managing store facilities

principles and techniques in:

monitoring performance of contracts

negotiating, in particular contract negotiation

interpersonal communication

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: plans, coordinates and implements activities associated with monitoring and maintaining premises, fittings, fixtures and equipment according to store policy and procedures initiates contingency plans in response to maintenance problems as required proactively negotiates, monitors and implements maintenance contracts according to store policy and procedures identifies and uses space and facilities effectively evaluates and reports on effectiveness of maintenance contracts.
Context of and specific resources for assessment	Assessment must ensure access to: a retail work environment relevant documentation, such as: maintenance contracts store policy and procedures on maintenance of facilities, and contract negotiation relevant legislation and statutory requirements WHS legislation and industry codes of practice a team equipment and technology.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of performance in the workplace case study or research report written or verbal questioning to assess knowledge and understanding review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Store policy and procedures in regard to:	store maintenance facilities management reporting mechanisms WHS food safety.
Relevant legislation may include:	federal, state or territory and local legislation food safety regulations WHS.
Expert or specialist advice may be sought regarding:	point-of-sale terminals EFTPOS terminals computers, scanners and printers pricing equipment electronic bar coding equipment portable data entry electronic ordering equipment wrapping and packing equipment equipment for carrying or moving merchandise equipment for storage of merchandise, including refrigerators weighing machines thermometers security tag systems trolley return equipment fixtures and fittings food preparation equipment.
Faults may be reported:	verbally in writing by email to service personnel to contractors to relevant managers to supervisor.
Contracts:	may be negotiated internally and externally may involve: quality standards building maintenance services cleaning security electrical services plumbing services equipment maintenance.
Relevant personnel may include:	managers supervisors specialist staff.

Sectors

Cross-Sector

Employability Skills

This unit contains employability skills.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.