Application
This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.
It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Communicate with team members. | 1.1.Communicate effectively with team members giving consideration to cultural and other differences. 1.2.Check understanding of work requirements and seek clarification to prevent misunderstandings as required. 1.3.Display respect to team members and adherence to workplace expectations when interacting with others. 1.4.Maintain open communication with team members to ensure transfer of information. 1.5.Share information and ideas with team members to enhance work outcomes. |
2. Actively participate in retail teams. | 2.1.Identify individual tasks for completion and responsibilities for contributing to the achievement of team goals. 2.2.Carry out tasks and responsibilities to achieve workplace goals and organisational expectations. 2.3.Work cooperatively with team members to maximise efficiency and quality of daily work outcomes. 2.4.Seek, acknowledge and act upon constructive feedback from others. 2.5.Participate in team problem-solving to improve team outcomes. 2.6.Interact with team members to foster a positive team and work environment reflective of the organisational culture. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
actively participate in three different workplace activities individually or cumulatively demonstrating:
effective communication with team members
consultation with others to determine team goals and individual responsibilities
contribution to achievement of team outcomes
following direction from others
working with others to resolve one basic team problems.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
conventions and use of a range of communication methods:
verbal communication
non-verbal communication
communication techniques and use in a team context:
open and closed questioning
paraphrasing
effective listening
voice tonality and volume
effective communication techniques with team members of diverse backgrounds:
cultural diversity
special needs
teamwork principles and the role of teamwork in the achievement of workplace goals
role of feedback in the achievement of team goals
problem-solving strategies for use in the achievement of team goals
techniques for supporting team members in the achievement of workplace outcomes
organisational policies and procedures for:
team interactions
industry standards and expectations relevant to:
teamwork attitudes
teamwork ethics.
Assessment Conditions
Skills must be demonstrated in:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
organisational policies and procedures for team interactions
workplace tasks for completion
team members; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment
assessment activities that allow the individual to work with commercial speed, timing and productivity.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Oral communication skills to: | use open questions and paraphrasing to confirm correct understanding of work requirements use gestures or simple words to communicate where language or communication barriers exist. |
Self-management skills to: | recognise when assistance is required of self or others and engage the appropriate support. |
Sectors
Cross-Sector
Competency Field
Communication and Teamwork