Application
This unit describes the performance outcomes, skills and knowledge required to create a team and workplace culture that supports the achievement of organisational goals and objectives.
It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan goal attainment. | 1.1.Identify and communicate relevant workplace goals and responsibilities to team members. 1.2.Plan goal attainment in consultation with team members. 1.3.Identify potential barriers to goal attainment and plan required action to reduce impacts. |
2. Facilitate teamwork and goal attainment. | 2.1.Provide workplace support and direction to team members to ensure achievement of individual and team goals. 2.2.Ensure adequate resourcing for achievement of individual and team goals. 2.3.Identify and minimise factors preventing or limiting individual and team goal attainment. 2.4.Follow up with team members to check goals are met and provide constructive feedback. |
3. Demonstrate responsibility for achievement of team goals. | 3.1.Role model high standards of personal performance and commitment to the achievement of team goals. 3.2.Role model efficiency and effectiveness when completing workplace tasks. 3.3.Demonstrate commitment to organisational vision and values. |
4. Report on goal attainment. | 4.1.Report on goal attainment to relevant personnel. 4.2.Communicate concerns related to team and general operations to relevant personnel and seek advice to minimise impacts on goal attainment. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
develop and document a goal attainment plan that details:
team goals and responsibilities
barriers to goal attainment
strategies for goal attainment and reduction of barriers
promote a team culture within one work team by:
communicating individual and team goals and responsibilities
monitoring team performance against goals
providing constructive feedback to team members
acting as a role model
review and report on a team’s performance against team goals.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
basic strategies for achieving efficiencies in completing workplace tasks
internal and external barriers to workplace goal attainment and appropriate action to reduce impacts
resourcing required to aid goal attainment
techniques for:
planning goal attainment
increasing individual and team goal attainment
monitoring effectiveness of team members relevant to goal attainment
providing constructive feedback to team members
role modelling in the workplace
commercial impact of:
productive and efficient workplace teams
goal attainment
organisational:
vision and values
expectations of team members relevant to performance and goal attainment.
Assessment Conditions
Skills must be demonstrated in:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
relevant documentation:
organisational:
vision and values
expectations of team members relevant to performance and goal attainment
workplace goals
team performance data
team members; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cross-Sector
Competency Field
Communication and Teamwork