Application
This unit reinforces legal compliance requirements for wholesale business, including the safe handling of product, non-discriminatory behaviour and information security, and identifies other applicable legislation in the area of business operations. | |
Prerequisites
Nil | |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Handle products according to safe practices. | 1.1 | Handle, store and transport dangerous or hazardous goods according to business policy and procedures and relevant legislative requirements. |
1.2 | Handle, store and transportfood according to business policy and procedures and relevant legislative requirements. | ||
1.3 | Apply special sign-posting or labelling information for identified products. | ||
2 | Model non-discriminatory behaviour. | 2.1 | Ensure application of relevant industrial, equal employment opportunity (EEO), anti-discrimination and related legislative provisions and business codes of conduct in work practices, interaction with others and behaviour. |
2.2 | Acknowledge and respect diversity. | ||
2.3 | Utilise appropriate channels to report and action grievances or complaints against individual behaviour or practices. | ||
3 | Maintain information security. | 3.1 | Record, store and transfer information according to legislative and business requirements. |
3.2 | Administer access to records according to legislative and business requirements. | ||
4 | Adhere to relevant legislation and government requirements. | 4.1 | Determine relevant legislation and government requirements affecting business operations. |
4.2 | Determine Trade Practices Act requirements and provisions. | ||
4.3 | Detail Trades Practices Act requirements covering specific workplace duties. | ||
4.4 | Detail role of Australian Consumer and Competition Commission. | ||
4.5 | Ensure product labelling meets legislative requirements. | ||
4.6 | Maintain confidentiality and security of all data and information required to address legislative and business policy and requirements. |
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit: literacy and numerical skills in relation to: recording, storing and transferring information reading and understanding a range of workplace documentation posting special signs as required reading and interpreting safety signs, manuals and instructions planning and organising prioritising work schedule interpersonal communication skills to: inform staff of risks associated with recalled products through clear and direct communication share information use language and concepts appropriate to cultural differences use and interpret non-verbal communication application of relevant legal principles application of relevant product handling, transport and storage practices. |
The following knowledge must be assessed as part of this unit: business policy and procedures in relation to: handling, storing and transporting dangerous or hazardous goods handling, storing and transporting food codes of conduct approval processes dealing with complaints and grievances confidentiality and security requirements relevant sources of information on product and supply arrangements for customers equal employment opportunity (EEO), equity and diversity principles and practices industry bodies unions or employee associations technical or management experts or advisers Trade Practices and Fair Trading Acts relevant commercial law and legislation OHS aspects of job relevant consumer law, commercial law and legislation. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: implements and maintains product storage, transport and handling techniques according to legislative and policy requirements on a consistent basis identifies, describes and demonstrates safe work behaviours understands and adheres to diversity, equity and equal employment opportunity (EEO) principles maintains security of work space, data and technology and equipment according to relevant legislative requirements identifies, accesses and understands a range of relevant legal requirements, codes of practice and business policy with regard completion of job duties and functions. |
Context of and specific resources for assessment | Assessment must ensure access to: relevant documentation, such as: relevant legislation and statutory requirements information on the internal and external operating environment business policy and procedures manuals information on: business operations markets competitors products and services suppliers. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of performance in the workplace third-party reports from a supervisor review of portfolio of evidence written or verbal questioning to assess knowledge and understanding. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills | Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Handling, storage and transport of dangerous or hazardous goods may include: | transportation storage disposal co-location requirements labelling and identification. |
Dangerous or hazardous goods may include: | electrical equipment chemicals flammable goods explosive goods waste. |
Handling, storage and transport of food may include: | storage, including: refrigeration freezers cool rooms dry stores refrigerated or frozen transport food segregation food packaging for storage labelling of food stock rotation optimum maintenance of storage areas, including: cleanliness lighting required temperatures free from vermin or infestation free from defects optimum temperature management ventilation of storage area sanitation of storage area disposal of damaged or spoiled supplies. |
Food may include: | supplies received from both internal and external suppliers and maintained within a stock control system, including: dry goods hazardous foods dairy goods meat and seafood poultry fruit and vegetables frozen goods. |
Identification may be by means of: | product labels industry and regulatory authorities internal business experts prevailing codes and practices. |
Business policy and procedures may relate to: | transport and storage of goods labelling requirements codes of conduct interpersonal communication dealing with complaints and grievances. |
Relevant legislation and government requirements may include: | food safety regulations OHS environmental protection legislation awards and agreements waste disposal hazardous substances and dangerous goods product labelling manual handling confidentiality and privacy Trade Practices Act transport, handling and storage of goods equal employment opportunity (EEO) anti-discrimination unfair dismissal workplace relations. |
Diversity covers differences, including: | cultural racial intellectual ethnic background physical gender languages customs age sexual preferences religious beliefs. |
Appropriate channels may include: | verbal reports written reports presentations informal and formal meetings. |
Grievances or complaints may be reported by: | management staff staff representative customers. |
Record may refer to: | purchase requests and orders tender submissions and proposals invoices and payment requests statements and petty cash vouchers offer and contract documents evaluation process documentation records of authorised officers' decisions corporate credit card transaction statements records of supplier performance financial statements asset registers records of conversation human resources files. |
Relevant legislation and requirements affecting business operations may vary in relation to: | types of products and services provided size, type and location of business business merchandise range characteristics of specific products or services varying levels of staff training worksite-specific context, variations and environments. |
Sectors
Sector | Cross-Sector |
Competency Field
Governance and Legal Compliance | |
Employability Skills
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | |
Licensing Information
Not applicable.