Application
This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.
It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Clean the store environment. | 1.1.Clean work areas according to work health and safety requirements and organisational procedures. 1.2.Use and store cleaning products and equipment according to manufacturer instructions. 1.3.Complete cleaning tasks safely and efficiently with minimum inconvenience to customers and team members. |
2. Maintain the store environment. | 2.1.Store products and equipment in designated storage areas to minimise hazards and maintain the sore appearance. 2.2.Sort, recycle, and dispose of waste according to organisational procedures. 2.3.Ensure customer services and point of sale areas are adequately stocked to minimise disruption when serving customers. 2.4.Identify and remove potential workplace hazards within scope of responsibility, and report any unresolved hazards to relevant personal. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
organise and maintain a designated work area, within a store environment, during three shifts
correctly use cleaning products and equipment to perform two cleaning tasks within the store environment.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
common cleaning product labels that identify chemicals and hazardous substances and their meaning
organisational policies and procedures relevant to the organisation and maintenance of the store environment:
work health and safety (WHS)
general housekeeping
personal hygiene
reporting problems and faults
point of sale stock requirements
use, maintenance and storage of cleaning products and equipment
use of hazardous cleaning substances
waste disposal, recycling and environmental protection.
Assessment Conditions
Skills must be demonstrated in a services industry environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
organisational policies and procedures for:
work health and safety
general housekeeping
personal hygiene
reporting problems and faults
point of sale stock requirements
use, maintenance and storage of cleaning products and equipment
use of hazardous cleaning substances
waste disposal, recycling and environmental protection
cleaning products and equipment
manufacturer instructions for use of cleaning equipment, cleaning materials and hazardous substances
workplace waste for disposal
work areas to be maintained
assessment activities that allow the individual to work with commercial speed, timing and productivity.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret manufacturers’ instructions, warning labels and instructions for the use of chemicals and hazardous substances. |
Numeracy skills to: | follow simple dilution ratios for cleaning products. |
Sectors
Cross-Sector
Competency Field
Working in Industry