This unit requires the team member to operate at a supervisory level to plan, coordinate and implement activities associated with the receipt, dispatch, storage and movement of merchandise, including observing maintenance procedures for storage areas and equipment according to store policy and procedures and relevant legislation.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Manage receipt, dispatch and storage of merchandise.

1.1

Receive, dispatch and store merchandise according to store policy and procedures.

1.2

Determine cost-effective and efficient methods for goods movement according to store policy.

1.3

Implement maintenance procedures for storage areas and equipment according to store policy.

2

Manage stock control.

2.1

Implement store policy and procedures in regard to stock control and inventories.

2.2

Establish and implement store procedures to monitor and control stock levels.

2.3

Maintain budgeted stock levels.

2.4

Establish and implement stocktaking procedures.

2.5

Establish and implement contingency plans in regard to stock delivery times.

2.6

Document and prepare accurate reports on stock inventories.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

store stocktaking systems

use of electronic recording equipment

time management

report preparation and presentation

literacy and numeracy skills in regard to:

stock control reports and documentation

processing orders

maintaining delivery and supply records

stock distribution records

maintaining stock recording systems

data analysis.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to:

receipt of goods from suppliers

dispatch of goods

shrinkage prevention

waste controls

safety controls

secure storage in an appropriate environment

equipment used to move stock

store systems and equipment for stock recording and control

inventory control

storage security

licensing requirements for operating moving equipment (if applicable)

relevant legislation and statutory requirements

relevant industry codes of practice

OHS legislation and codes of practice.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

plans, coordinates and implements activities associated with receipt, dispatch, storage and movement of merchandise according to store policy and procedures, including OHS policies and guidelines

implements maintenance procedures for storage areas and equipment according to store policy

plans, coordinates and implements activities associated with stock control, including:

monitoring and controlling stock levels

establishing and maintaining stocktaking procedures

documenting and reporting on inventories according to store policy and procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant documentation, such as:

store policy and procedures on inventory control

legislation and statutory requirements

industry codes of practice

OHS legislation and codes of practice

access to:

a stock control system

stock control equipment

a team.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Store policy and procedures in regard to:

receipt of goods from suppliers

dispatch of goods

shrinkage prevention

waste controls

safety controls

secure storage

stock control and inventories.

Equipment may include:

electronic bar coding equipment

weighing machines

thermometers

climate control

cold storage units

storage fixtures

trolley return equipment

portable data entry

cutting equipment

protective clothing.

Stock control may include:

stocktaking

monitoring stock levels

cyclical counts

minimisation of out-of-date stock

quality control.

Contingency plans may include:

breakdowns

delays

floods

breakages.

Reports may include:

business documents

informal reports

stocktake reports.

Sector

Cross-Sector

Inventory

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.