Elements

Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Communicate and implement mission statement.

1.1.Communicate mission statement, according to store’s stated purpose and values.

1.2.Interpret mission statement in active consultation with team members and management.

2. Set objectives and targets.

2.1.Develop objectives and targets after active consultation with team members and management according to store policy and procedures.

2.2.Ensure strategies and objectives accurately reflect the overall store mission and values.

2.3.Ensure strategies and objectives are attainable, cost-efficient and realistic within a designated timeframe and allow for continuous improvement planning.

2.4.Ensure strategies and objectives contain sufficient detail to allow development of specific projects.

2.5.Clearly acknowledge constraints upon objectives.

3. Develop action plans

3.1.Develop, evaluate and implement action plans according to store policy and procedures.

3.2.Ensure action plans contain, clear, comprehensive and concise details.

3.3.Ensure action plans take account of appropriate operational and other relevant considerations.

3.4.Ensure proposals identify targets, standards and implementation methods.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills

analytical and management skills to implement and evaluate plans

interpersonal communication skills to:

interpret and communicate mission statement

develop objectives and targets in consultation with team members and management through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

present reports

conduct group presentations

conduct consultative processes

literacy skills to:

document strategic plans

interpret information

numerical skills in regard to financial and budget planning

Required knowledge

store policy and procedures in regard to strategic planning

store purpose and values

store mission statement

internal and external operating environment

principles and techniques in strategic planning

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

interprets, communicates and implements store's mission statement

collaboratively develops team objectives reflecting the store's mission statement

collaboratively develops strategies for achieving team objectives

collaboratively develops effective action plans to implement strategies, including targets, standards and implementation methods.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant documentation, such as:

strategic plans

store mission statement

store value statement

information on the internal and external operating environment

a team.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

research reports

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Mission statements may be:

formal

informal

communicated verbally

communicated in writing.

Team members and management may include:

people with varying degrees of language and literacy

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions.

Store policy and procedures in regard to:

strategic planning

Strategies and objectives may relate to:

technology

time management

standards of work

quality

quantity

human relations, personal development

legal issues

internal and external operating environments

implementation of policy and procedures

development and communication of ideas

development of product and service provision

problem solving

financial control and accounting

profits

management systems

inventory control

loss prevention.

Store mission and values may include:

customer relationships

supplier relationships

legal requirements

WHS

equal opportunity

ethics

employment

human relations

training

environment.

Constraints upon objectives may include:

internal considerations

external considerations.