This unit applies to frontline service personnel. It requires the team member to apply store policy and procedures and industry codes of practice in regard to store security and theft prevention, reporting theft or suspicious behaviour to relevant personnel and monitoring stock, work areas, customers and staff to minimise opportunities for theft.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Apply routine store security.

1.1

Apply store security systems and procedures according to store policy.

1.2

Handle and secure cash according to store policy and procedures.

1.3

Observe and deal with suspect behaviour by customers according to store policy and legislative requirements.

1.4

Deal with internal and external theft according to store policy and legislative requirements.

1.5

Store products and equipment in a secure manner.

2

Minimise theft.

2.1

Take appropriate action to minimise theft by applying store procedures and legislative requirements.

2.2

Match merchandise to correct price tags.

2.3

Maintain surveillance of merchandise according to store policy and legislative requirements.

2.4

Check customers' bags as required at point of sale according to store policy and legislative requirements.

2.5

Maintain security of cash, cash register and keys according to store policy.

2.6

Maintain security of stock, cash and equipment in regard to customers, staff and outside contractors according to store policy and legislative requirements.

2.7

Deal with suspected or potential thieves according to store policy and procedures.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

literacy and numeracy skills in:

recording of stolen items

reporting of theft.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to:

security

checking customers' bags and purchases

reporting problems and faults

relevant legislation and statutory requirements, particularly in regard to checking customers' bags and purchases

Trade Practices and Fair Trading Acts

store merchandising system

security procedures relating to cash and non-cash transactions

location and operation of store security equipment

reporting procedures for internal and external theft or suspicious circumstances.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

consistently applies store policy and procedures and legislative requirements, including industry codes of practice in regard to store security and theft prevention in a range of contexts and situations

consistently applies store policy and procedures in regard to following security procedures and for reporting theft or suspicious behaviour to relevant personnel

monitors stock, work area, customers and staff to minimise opportunities for theft.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

store policy and procedures manuals

legislation and statutory regulations

industry codes of practice

Trade Practices and Fair Trading Acts

relevant security equipment

point-of-sale equipment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a simulated work environment

third-party reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXCCS001A Apply point-of-sale handling procedures

SIRXCCS002A Interact with customers

SIRXINV001A Perform stock control procedures

SIRXFIN001A Balance point-of-sale terminal.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Security systems and procedures may deal with:

customers

staff

keys

visitors, sales representatives, contractors and vendors

stock

records

cash, credit cards

equipment, including:

alarm systems

video surveillance

mirrors

security tags

locked and secure areas

premises

armed hold-up.

Store policy and procedures may relate to:

security

surveillance of merchandise

reporting problems and faults.

Customers may include:

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Legislative requirements may include:

privacy and confidentiality laws

Trade Practices and Fair Trading Acts

consumer law

awards and agreements

property offences

credit laws

reporting procedures

criminal law.

Staff may include:

management

other staff members

full-time, part-time and casual staff

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Sector

Cross-Sector

Risk Management and Security

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.