Element

Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Monitor and maintain store security.

1.1.Implement store policy and procedures to ensure store security is maintained.

1.2.Monitor and review security procedures, according to store policy and legislative requirements.

1.3.Implement procedures to minimise theft of easily stolen merchandise.

1.4.Maintain security of cash, cash register and keys according to store policy.

1.5.Implement store procedures in regard to transactions.

1.6.Inform team members of store policy and procedures in regard to security.

1.7.Provide team members with feedback in regard to implementation or non implementation of store security procedures.

1.8.Provide staff with ongoing supervision and training to facilitate awareness and detection of theft.

1.9.Report matters likely to affect store security, according to store policy.

2. Facilitate awareness and detection of theft.

2.1.Inform team members of store policy and procedures in regard to security.

2.2.Provide team members with feedback in regard to implementation or non implementation of store security procedures.

2.3.Provide staff with ongoing supervision and training to facilitate awareness and detection of theft.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills

interpersonal skills to:

provide information, feedback and training to staff

report relevant matters through clear and direct communication

ask questions to identify and confirm requirements

share information

give instructions

use and interpret non-verbal communication

provide team leadership

literacy skills to:

interpreting and applying Work Health and Safety (WHS) documents

reporting procedures

analytical skills to evaluate performance analysis

Required knowledge

store policy and procedures in regard to:

security

cash and noncash transactions

external or internal theft

suspicious circumstances

armed robbery

staff security training

procedures for opening and closing premises

relevant legislation and statutory regulations, particularly in relation to checking of customers’ bags and purchases

types of store alarm and security systems used in the retail industry

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

consistently applies store policy and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to store security

accurately applies relevant legislation and statutory regulations particularly in regard to checking of customers' bags and purchases

interprets, applies and monitors security procedures in regard to:

cash handling, and cash and non-cash transactions

internal or external theft or suspicious circumstances

armed robbery

opening and closing premises

implements store policy and procedures in regard to:

reporting on matters related to store security

staff security supervision and training.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant documentation, such as:

store policy and procedures in regard to security

legislation and statutory requirements

WHS legislation

relevant equipment such as:

alarm systems

point-of-sale equipment

communication equipment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

third-party reports from a supervisor

observation of performance in the workplace

a role play

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXOHS002A Maintain store safety.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Store policy and procedures in regard to:

security

checking bags

cash and non-cash transactions

surveillance of merchandise

reporting problems and faults.

Security procedures may deal with:

customers

staff or staff property

visitors, sales representatives, contractors and vendors

stock

records

cash and cash movement

equipment

premises

opening and closing of premises

theft

armed robbery

events likely to endanger customers or staff.

Legislative requirements may include:

privacy or confidentiality laws

Trade Practices and Fair Trading Acts

consumer law

awards or agreements

property offences

credit laws

reporting procedures

criminal law.

Transactions may include:

cash

EFTPOS

cheques

credit cards or store cards

smart cards

lay-by

returns

exchanges

gift vouchers.

Team members may include:

small work teams

store team

corporate team

full-time, part-time, casual or contract staff

people with varying degrees of language and literacy

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions.

Feedback may be given:

verbally

in writing

in groups

individually.

Training may include:

mentoring or coaching

off-the-job training

on-the-job training.

Report may be:

verbal

written

formal

informal.