Element

Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Apply routine store security.

1.1.Apply store security systems and procedures according to store policy.

1.2.Handle and secure cash according to store policy and procedures.

1.3.Observe and deal with suspicious behaviour of customers according to store policy and legislative requirements.

1.4.Deal with internal and external theft, according to store policy and legislative requirements.

1.5.Store products and equipment in a secure manner according to store policy and procedures.

2. Minimise theft.

2.1.Take appropriate action to minimise theft by applying store procedures and legislative requirements.

2.2.Match merchandise to correct price tags according to store procedures.

2.3. Maintain surveillance of merchandise according to store policy and legislative requirements.

2.4.Check customers’ bags as required at point of sale according to store policy and legislative requirements.

2.5.Maintain security of cash, cash register and keys according to store policy.

2.6.Maintain security of stock, cash and equipment in regard to customers, staff and outside contractors according to store policy and legislative requirements.

2.7.Deal with suspected or potential thieves according to store policy and procedures.

3. Use stock efficiently.

3.1.Handle and store stock to minimise loss through damage or deterioration.

3.2.Ensure effective stock rotation to minimise stock loss through wastage.

3.3.Ensure correct stock amounts are prepared for individual transactions to minimise stock loss from over-supply.

Required skills

communication and interpersonal skills to relate positively to customers while conducting routine security procedures, such as bag checking

literacy and numeracy skills to:

count or measure stock

interpret manufacturer handling and storage instructions and store procedures

handle cash

record stolen items

report theft

observation skills to identify suspicious behaviour

technical skills to manually handle and store stock

Required knowledge

location and operation of store security equipment

reporting procedures for internal and external theft or suspicious circumstances

security procedures relating to cash and noncash transactions

store policy and procedures in regard to:

checking customers’ bags and purchases

counting, measuring and weighing stock

dealing with suspicious behaviour and actual theft

handling and storage of stock

reporting problems and faults

security

stock rotation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies store policy and procedures and legislative requirements, including industry codes of practice in regard to store security and theft prevention in a range of contexts and situations

applies store policy and procedures in regard to following security procedures and reporting theft or suspicious behaviour to relevant personnel

monitors stock, work area, customers and staff to minimise opportunities for theft.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated retail work environment

relevant documentation, such as:

store policy and procedures manuals

legislation and statutory regulations

industry codes of practice

Australian Consumer Law and fair trading Acts

relevant security equipment

point-of-sale equipment.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a simulated work environment

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXCCS201 Apply point-of-sale handling procedures

SIRXCCS202 Interact with customers

SIRXFIN201 Balance and secure point-of-sale terminal

SIRXINV001A Perform stock control procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Security systems and procedures may deal with:

armed holdup

cash and credit cards

customers

equipment, including:

alarm systems

mirrors

security tags

video surveillance

keys

locked and secure areas

premises

records

staff

stock

visitors, sales representatives, contractors and vendors.

Store policy and procedures may relate to:

reporting problems and faults

security

surveillance of merchandise.

Legislative requirements may include:

Australian Consumer Law

awards and agreements

credit law

criminal law

privacy and confidentiality laws

property offences

reporting procedures.

Staffmay include:

full-time, part-time and casual staff

management

other staff members

people from a range of social, cultural and ethnic backgrounds

people with varying physical and mental abilities.