Application
This unit describes the performance outcomes, skills and knowledge required to follow point-of-sale work systems, process transactions and complete sales.
It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Follow point of sale work systems. | 1.1.Open and close point-of-sale terminal at designated times and according to organisational procedures. 1.2.Clear point-of-sale terminal and transfer cash. 1.3.Handle cash according to organisational policies and procedures. 1.4.Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels. 1.5.Maintain adequate supplies of consumables. |
2. Process point-of-sale transactions. | 2.1.Identify transaction type and required procedure to be followed. 2.2.Correctly interpret sale price information. 2.3.Make accurate calculations for pricing and collection of payment. 2.4.Enter accurate sale information into point-of-sale equipment. 2.5.Confirm price to customer and check customer payment against sale value. 2.6.Provide correct change for cash payments. 2.7.Identify transaction errors, follow procedures for resolution and complete accurate records. |
3. Complete sales. | 3.1.Generate and complete documentation associated with the sale. 3.2.Confirm and process any purchase follow up activities. 3.3.Acknowledge and thank customer in line with organisational policy. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
follow procedures for set up, maintenance and close of point-of-sale area/terminal on three different occasions
perform three point-of-sale transactions for each of the following:
cash sales
non-cash sales
perform three point-of-sale transactions for each of the following:
refunds
exchanges
make six accurate financial calculations relating to product pricing that individually or cumulatively involve:
multiple products
products of varying prices
products with percentage discounts
follow procedures to complete four sales that require post purchase activity.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational policies and procedures for:
exchanges
refunds
lay-by
basic key aspects of legislation that impact point-of-sale activities:
Australian Consumer Law
features of products sold by the organisation
functions and procedures for operating point-of-sale equipment:
opening and closing
clearance of terminal and transference of tender
recording takings
consumables required by system
security
cash handling procedures:
counting cash
handling cash floats
change required, denominations of change and tendering change
security
procedures for non-cash transactions:
credit cards
EFTPOS
vouchers
types of purchase follow up activities and associated organisational policies and procedures:
placing of orders
delivery
issuing of invoices
issuing of receipts
wrapping and packing.
Assessment Conditions
Skills must be demonstrated in a service industries environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
organisational policies and procedures for point-of-sale activities
current plain English regulatory documents distributed by government regulators outlining key aspects of legislation that impact point-of-sale activities as listed in the Knowledge Evidence
point-of-sale equipment and consumables
financial transaction documentation for non-cash sales
cash
assessment activities that allow the individual to work with commercial speed, timing and productivity.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Numeracy skills to: | interpret numerical information from various sources and calculate accurately with or without the use of a calculator. measure or estimate quantities to calculate costs. calculate percentage discounts. |
Sectors
Cross-Sector
Competency Field
Sales