Recruit and manage volunteers

This unit describes the performance outcomes, skills and knowledge required to recruit, induct, manage and retain volunteers according to organisational requirements and policies.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to those working autonomously in a sport and recreation environment. This may include program staff working in a variety of after school activities in a range of locations or those working with a range of participants in aquatic programs, sport programs or recreation leisure centres.



Elements and Performance Criteria



1. Identify organisation's volunteer requirements.

1.1. Analyse the organisation's volunteer management policy to identify relevant procedures.

1.2. Identify organisation's volunteer requirements and target areas for recruitment.

2. Recruit volunteers.

2.1. Prepare and communicate call for volunteers according to organisational policies and procedures.

2.2. Receive and process applications according to organisational policies and procedures.

2.3. Organise suitable venue and conduct selection processes according to organisational policies and procedures.

2.4. Analyse and record outcomes of selection process according to organisational policies and procedures and relevant legislation.

2.5. Advise applicants of selection outcomes and follow-up processes.

3. Induct volunteers.

3.1. Prepare and distribute relevant documentation to successful volunteers according to organisational policies and procedures.

3.2. Organise suitable time and venue for volunteer induction.

3.3. Provide induction to volunteers according to organisational policies, procedures and requirements.

4. Manage volunteers.

4.1. Identify and arrange any training required by volunteers to meet allocated roles according to organisational policies and procedures.

4.2. Review volunteer performance and provide feedback and opportunities for additional training where required.

4.3. Maintain volunteer records according to organisational policies and procedures and relevant legislation.

Required Skills

Required skills

written and verbal communication skills to:

prepare and distribute documentation

provide induction and feedback

planning and organisational skills to arrange selection, induction and monitoring of volunteers

teamwork skills to build rapport with and between volunteers

problem-solving skills to assess suitability of volunteers for different roles

literacy skills to analyse organisational policies and procedures that enable all processes to be conducted appropriately.

Required knowledge

legislation and organisational policies and procedures that enable the safe, legal and ethical participation of volunteers

issues that affect the availability of volunteers to enable effective recruitment and management.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

identifies and implements organisational requirements, policies and procedures for recruiting, inducting and managing volunteers

conducts volunteer induction and identifies and arranges any additional training required by volunteers

maintains records of recruitment, induction and management processes for volunteers.

Context of and specific resources for assessment

Assessment must ensure:

resourcing and implementation of volunteer induction sessions that are of a sufficient breadth to demonstrate competency and consistency of performance

access to real or simulated volunteers appropriate to local organisational volunteer requirements

access to a venue appropriate to the number of volunteers being recruited and inducted

access to presentation equipment appropriate to the induction sessions being conducted

access to documentation such as job descriptions and organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate conducting induction sessions

oral or written questioning to assess knowledge of organisational policies and procedures and their application to volunteer selection, recruitment and management

third-party reports from a supervisor detailing appropriate work performed by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Guidance information for assessment

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Volunteer management policy may include:

volunteer management philosophy

volunteer eligibility

rights and responsibilities


record keeping

training and accreditation

conflict of interest.

Volunteer requirements may include:

operational area


competencies required

time involvement.

Target areas may include:

past and present membership

volunteer agencies



service organisations.

Organisational policies and procedures may include:

occupational health and safety

selection processes

training procedures

recording and reporting

communication protocols

administration procedures


emergency procedures.

Selection processes may include:

appraisal tests



notification procedures.

Relevant legislation may include:

occupational health and safety

working with children



Follow-up processes may include:

notification of selection outcome

feedback to unsuccessful applicants

induction time and location.

Relevant documentation may include:

position description

outline of duties


proof of age

police check.

Requirements may include:


authorities and responsibilities

event or activity details

cash handling


regulatory requirements

grievance procedures


Roles may include:

coach or instructor







technical assistance



first aid.


Unit sector

Community Recreation

Employability Skills

This unit contains employability skills.

Licensing Information

Refer to Unit Descriptor