This unit applies to those working autonomously in a sport and recreation environment. This may include program staff working in a variety of after school activities in a range of locations or those working with a range of participants in aquatic programs, sport programs or recreation leisure centres.
Elements and Performance Criteria
1. Identify organisation's volunteer requirements.
1.1. Analyse the organisation's volunteer management policy to identify relevant procedures.
1.2. Identify organisation's volunteer requirements and target areas for recruitment.
2. Recruit volunteers.
2.1. Prepare and communicate call for volunteers according to organisational policies and procedures.
2.2. Receive and process applications according to organisational policies and procedures.
2.3. Organise suitable venue and conduct selection processes according to organisational policies and procedures.
2.4. Analyse and record outcomes of selection process according to organisational policies and procedures and relevant legislation.
2.5. Advise applicants of selection outcomes and follow-up processes.
3. Induct volunteers.
3.1. Prepare and distribute relevant documentation to successful volunteers according to organisational policies and procedures.
3.2. Organise suitable time and venue for volunteer induction.
3.3. Provide induction to volunteers according to organisational policies, procedures and requirements.
4. Manage volunteers.
4.1. Identify and arrange any training required by volunteers to meet allocated roles according to organisational policies and procedures.
4.2. Review volunteer performance and provide feedback and opportunities for additional training where required.
4.3. Maintain volunteer records according to organisational policies and procedures and relevant legislation.
written and verbal communication skills to:
prepare and distribute documentation
provide induction and feedback
planning and organisational skills to arrange selection, induction and monitoring of volunteers
teamwork skills to build rapport with and between volunteers
problem-solving skills to assess suitability of volunteers for different roles
literacy skills to analyse organisational policies and procedures that enable all processes to be conducted appropriately.
legislation and organisational policies and procedures that enable the safe, legal and ethical participation of volunteers
issues that affect the availability of volunteers to enable effective recruitment and management.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
identifies and implements organisational requirements, policies and procedures for recruiting, inducting and managing volunteers
conducts volunteer induction and identifies and arranges any additional training required by volunteers
maintains records of recruitment, induction and management processes for volunteers.
Context of and specific resources for assessment
Assessment must ensure:
resourcing and implementation of volunteer induction sessions that are of a sufficient breadth to demonstrate competency and consistency of performance
access to real or simulated volunteers appropriate to local organisational volunteer requirements
access to a venue appropriate to the number of volunteers being recruited and inducted
access to presentation equipment appropriate to the induction sessions being conducted
access to documentation such as job descriptions and organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of candidate conducting induction sessions
oral or written questioning to assess knowledge of organisational policies and procedures and their application to volunteer selection, recruitment and management
third-party reports from a supervisor detailing appropriate work performed by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Guidance information for assessment
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Volunteer management policy may include:
volunteer management philosophy
rights and responsibilities
training and accreditation
conflict of interest.
Volunteer requirements may include:
Target areas may include:
past and present membership
Organisational policies and procedures may include:
occupational health and safety
recording and reporting
Selection processes may include:
Relevant legislation may include:
occupational health and safety
working with children
Follow-up processes may include:
notification of selection outcome
feedback to unsuccessful applicants
induction time and location.
Relevant documentation may include:
outline of duties
proof of age
Requirements may include:
authorities and responsibilities
event or activity details
Roles may include:
coach or instructor
This unit contains employability skills.
Refer to Unit Descriptor