This unit applies to those who work in customer contact roles, such as activity assistants or customer-service assistants in locations such as community recreation centres, indoor recreation facilities, sporting complexes, fitness venues, and leisure and aquatic centres. It may also apply to those working on–site during sport, fitness and recreation events.
Not applicable.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Prepare to process entry transactions. | 1.1 Receive and check cash float according to organisation policies and procedures. 1.2 Complete documentation on cash float where required. 1.3 Open point of sale terminal. |
2. Process entry transactions. | 2.1 Process entry transactions in a timely manner. 2.2 Process cash and non-cash transactions. 2.3 State price or total and amount received to client. 2.4 Respond to queries about transactions. 2.5 Refer transactions outside area of responsibility to supervisor. 2.6 Complete records for transaction errors. |
3. Access and use point of sale equipment. | 3.1 Operate point-of-sale equipment. 3.2 Maintain supply of change in point-of-sale terminal. 3.3 Enter information into point of sale equipment. 3.4 Clear point-of-sale terminal and transfer tender. 3.5 Close point-of-sale terminal. |
Required skills |
technology skills to operate point of sale equipment numeracy skills to check float, calculate transactions and maintain adequate supply of change literacy skills to complete required documentation in relation to transaction communication skills to respond to client transaction requirements and queries self-management skills to: work within organisation policies and procedures refer transactions outside area of responsibility to supervisor apply secure cash and non-cash handling skills and procedures. |
Required knowledge |
organisational policies and procedures to enable effective and secure processing of entry transactions services provided by the facility and related transaction types to enable recognition and efficient processing of cash and non-cash transactions functions and features of point-of-sale equipment to enable safe and efficient operation. |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: work within own area of responsibility to process client entry transactions in a professional and timely manner according to organisation policies and procedures apply security procedures to the conduct of all entry transactions and refer transactions outside area of responsibility to supervisor. |
Context of and specific resources for assessment | Assessment must ensure: processing of multiple entry transactions to demonstrate competency and consistency of performance. Assessment must also ensure access to: a range of real or simulated client entry transaction requests organisational policies and procedures for the processing of entry transactions point-of-sale equipment and cash float appropriate forms for the documentation of transaction details as requested. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of conducting multiple entry transactions of different types relevant to the current or intended work environment of the individual oral and or written questioning to assess knowledge of the organisation’s policies and procedures for processing entry transactions third-party reports from a supervisor detailing appropriate work performed by the individual. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SISXCCS201 Provide customer service. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Organisation policies and procedures may include: | point-of-sale procedures security of funds sales transactions cash and non-cash handling procedures documentation and record-keeping. |
Entry transactions may include: | cash credit cards cheques EFTPOS deposits refunds advance payments vouchers competition or event fees memberships. |
Client may include: | new or repeat internal or external clients with routine or special requests. |
Point-of-sale equipment may include: | cash register cash drawer customer displays EFTPOS terminal scanner. |
Cross-Sector
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.