SISXHRM001
Recruit and manage volunteers


Application

This unit describes the performance outcomes, skills and knowledge required to establish the need for volunteers and to recruit, induct and manage volunteers.

This unit applies to those with responsibility for managing volunteers in the context of an established volunteer management policy framework. Work is performed according to relevant legislation and organisational policies and procedures.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine volunteer requirements.

1.1 Establish need for volunteers in a timely manner based on analysis of workforce needs.

1.2 Identify and document key requirements for volunteers.

1.3 Access and interpret the organisational volunteer management policy for relevant procedures.

2. Recruit volunteers.

2.1 Identify and target sources for volunteer recruitment.

2.2 Prepare and communicate call for volunteers including information about scope of role.

2.3 Receive and process applications.

2.4 Organise suitable venue and conduct selection procedures.

2.5 Analyse and record outcomes of selection process.

2.6 Advise applicants of selection outcomes and follow-up processes.

3. Induct volunteers.

3.1 Prepare and distribute relevant documentation to successful volunteers.

3.2 Organise suitable time and venue for volunteer induction.

3.3 Prepare documents and resources for induction.

3.4 Provide induction to volunteers.

3.5 Identify and arrange training required by volunteers to undertake allocated roles and responsibilities.

4. Manage volunteers.

4.1 Review volunteer performance and provide feedback and opportunities for additional training where required.

4.2 Develop and maintain accurate records of volunteer engagement.

Evidence of Performance

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

recruit and induct volunteers for at least one activity or organisation in accordance with organisational procedures and relevant legislation.


Evidence of Knowledge

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

legislation and organisational policies and procedures that impact volunteer recruitment and management:

work health and safety/occupational health and safety

employment conditions

anti-discrimination and equal opportunity

working with children

privacy

selection processes

induction and training procedures

communication protocols

administration procedures

security

volunteer eligibility and suitability with roles:

coach or instructor

fundraiser

official

administrator

organiser

finance

technical assistance

maintenance

transport

first aid

determinants of volunteer eligibility and suitability:

conflict of interest

police checks

competencies required

selection processes and how they are conducted:

interviews

appraisal tests

timelines

notification procedures

content and purpose of volunteer management policies:

philosophy

volunteer eligibility

rights and responsibilities

training and accreditation

expenses and reimbursement

cash handling

security

grievance procedures

authorities and responsibilities

reporting.


Assessment Conditions

Skills must be demonstrated in:

a workplace or simulated industry environment.

Assessment must ensure use of:

organisational documentation such as volunteer management policies and procedures, volunteer job descriptions, selection tools, induction packages

legislation and organisational policies and procedures in relation to the recruitment and management of volunteers

participants to be recruited; these can be:

participants in a sport or recreation setting, or

individuals who participate in project activities, role plays or simulated activities, set up for the purpose of assessment, within a training organisation.

Assessment activities that allow the individual to:

recruit and induct volunteers in situations that require the planning and problem-solving skills reflective of the workplace.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.


Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.


Sectors

Cross-Sector


Competency Field

Human Resource Management