Application
This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.
This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors.
It applies to individuals working at different levels in event management companies, in event venues, or in organisations that organise their own events.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Source and interpret relevant industry information. | 1.1.Identify sources of information on the structure, products and services of the events industry. 1.2.Access specific information of relevance to the events industry to assist operational duties. 1.3.Use knowledge of the events industry, and its products and services to enhance quality of work performance. |
2. Source and use compliance information. | 2.1.Obtain information on laws and regulations specifically relevant to events, and work compliantly. 2.2.Source information on industry quality assurance schemes and use to benefit own organisation. 2.3.Conduct day-to-day event activities according to ethical industry practices. |
3. Source and use information on events technology. | 3.1.Source information on current and emerging technologies that impact on operational duties. 3.2.Use information on technology to suggest new and improved workplace practices. 3.3.Use current and emerging technology in day-to-day work activities. |
4. Update personal and organisational knowledge of the events industry. | 4.1.Identify and use a range of opportunities to update knowledge of the events industry. 4.2.Monitor current issues and trends for the industry. 4.3.Share updated information with colleagues. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
source and document current and emerging industry information on the events industry using at least three information sources listed in the knowledge evidence
identify ways to integrate current events industry information into daily work activities to enhance the quality of work performance.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on the events industry:
discussions with experienced industry personnel
industry accreditation operators
industry associations and organisations
industry journals, reference books and seminars
internet
libraries and media
networking with colleagues and suppliers
plain English documents, issued by government regulators, that describe laws relevant to the events industry
training courses
unions
event types and staging elements
event products and services
structure of the events industry:
key characteristics
main functions
features and services of businesses within the local and regional industry
business relationships
information of relevance to the events industry:
economic and social significance of the events industry:
community role in events
effect on local amenities and facilities
employment
role of and impacts on local communities
general nature of allied and cross-over industries:
tourism
hospitality
entertainment
culture
sport
career opportunities within the industry
current issues and trends for the industry
roles and general responsibilities for different jobs in the industry
basic aspects of the stages of event management, from concept development through to execution
basic aspects of Australian events industry quality assurance processes:
industry accreditation schemes
International Organization for Standardization (ISO) 20121 Event Sustainability Management Systems
codes of conduct or ethics
occupational licensing
reasons for participation
roles and responsibilities of individual staff members in quality assurance
basic aspects of managing environmental and social sustainability when operating events
roles and responsibilities for environmental and social sustainability in:
event organisations
event management companies
event venues and sites
basic aspects of state, territory, commonwealth and local government laws specifically relevant to the events industry, and actions that must be adhered to by organisations staging events:
environmental protection requirements for minimal impact operations, protection of natural and cultural integrity, and waste management
local community protection:
ownership
requirements for management
access
maintaining lifestyle of neighbouring residents
consumer protection for refunds, terms and conditions of quotations, and cancellation fees
basic aspects of equal employment opportunity (EEO) law:
rights of employees
responsibilities of employers to make merit-based employment decisions
current and emerging technology used by event organisations:
e
social media
ethical practices for:
confidentiality of customer information
declaration of commissions, fees and other charges
gifts and services provided free of charge
tips
overbooking
product recommendations
professional behaviour when participating in site inspections and industry events.
Assessment Conditions
Skills must be demonstrated in an operational events business or activity. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
communication technology and information programs used to source industry information
information on current events industry practice, products and services from:
accredited operators
associations and organisations
journals
seminars
colleagues
media
personal observations and experience
reference books
training courses
unions
the internet
information on codes of conduct, membership and benefits distributed by:
industry associations
accreditation operators
unions
plain English documents issued by government regulators that describe laws specifically relevant to the events industry.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | read the content of plain English information about laws and quality assurance processes research and sort events industry information relevant to own work. |
Writing skills to: | write and summarise notes, and record information in basic documents, information sheets and files. |
Oral communication skills to: | use open and closed questioning to interact effectively and obtain information from: experienced industry personnel colleagues suppliers industry bodies. |
Learning skills to: | continuously update, review and maintain own knowledge of the events industry. |
Technology skills to: | use a computer and keyboard use online information systems to search for information. |
Sectors
Events
Competency Field
Events