This unit describes the performance outcomes, skills and knowledge required to prepare for and process onsite attendee registrations at events. It requires the ability to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission.

This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors.

It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations that organise their own events.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

coordinate on-site registrations for at least two different types of events as listed in the knowledge evidence, including undertaking each of the following:

prepare registration materials and equipment

set up registration area

process onsite attendee registrations

take payments

check registration details

provide event documentation

communicate event information to all attendees

resolve registration discrepancies

complete on-site registrations within commercial time constraints and customer deadlines.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

types of events for which on-site registrations take place:

business and corporate

community

entertainment and leisure

exhibitions, expositions and fairs

festivals

fundraising

government and civic

marketing

meetings and conventions

sports

on-site registration processes for diverse event types

safety considerations for on-site registration areas:

adequate space for gathering or moving large numbers of people

adequate sun and weather protection

emergency exits

profile of registration area for arriving attendees

safe positioning

safety of electrical cables in registration area

access issues for on-site registration areas, especially those associated with gathering or moving large numbers of people

different types of operations systems, and software programs used to process on-site event registrations

attendee information required to provide on-site event documentation and admission

different formats for, inclusions, and uses of:

event registration reports

registration materials required to process on-site event registrations

financial administration documents for attendee payments

event attendance documents

for specific organisation and event:

agreements with venue or site for registration set-up

features of event program, schedules, inclusions and specific costs

procedures for processing on-site registrations.

Skills must be demonstrated in an operational events business or activity where event registrations are coordinated. This can be:

an industry workplace

a simulated event set up for the purpose of skills assessment.

Assessment must ensure access to:

venues or sites where events are operated with a designated on-site registration area

industry current technology and software for processing on-site event registrations

industry current templates for:

attendee lists

financial administration of on-site event payments

registration reports

event registration documentation:

attendance lists per session, site, venue or table

event programs

event schedules

inclusions and costs

name lists

payment status

special requests

venue or site agreements

organisational procedures for processing on-site registrations

registration equipment and materials:

attendee kits

cash float

computer

display stands

event program and running sheet

lanyards

name badge or identification documents

promotional display materials

receipts

service vouchers

signage

site maps

stationery

tickets

venue or site personnel with whom the individual can interact

industryrealistic ratios of registration staff to attendees; these can be:

those in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Events

Events