This unit describes the performance outcomes, skills and knowledge required to develop plans and procedures for admitting, seating and dispersing crowds to ensure safety, security and well-being of personnel and participants. It requires the ability to use critical thinking, planning and organisational skills, combined with detailed knowledge of risk management issues, crowd control techniques and relevant emergency procedures.

It applies to individuals responsible for developing plans and procedures for managing large crowds in any industry or community context, including events.

The unit applies to managers who operate with significant autonomy and who are responsible for making strategic management decisions.

The unit does not cover the specialised operational crowd management skills required by police or other security experts.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

analyse the crowd management risks and requirements for at least two different types of events from those listed in the knowledge evidence

determine venue or site capacity and anticipated numbers for one of the above events

develop a crowd management strategy for one of the above events, demonstrating analysis of:

different approaches and strategies for effective crowd management and risk minimisation

criteria to measure the effectiveness of crowd management strategies

develop a crowd management plan for one of the above events which documents specific details for:

emergency situations:

drug or alcohol effected attendees

medical emergency

riot

terrorist or other threats

natural disaster

fire

equipment failure

stage failure

illegal entry

adverse weather

changes in crowd behaviour

procedures appropriate to the event for:

venue or site access

communication methods and protocols

first aid

human resources

physical resources

staging set-up

evaluate the above crowd management strategy and plan against the following evaluation criteria:

attendance targets

environmental targets

financial targets

service targets.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key requirements of emergency management strategies

types of situations that require specific crowd control planning

types of events for which crowd management plans are required:

entertainment and leisure

exhibitions, expositions and fairs

festivals

fundraising

sports

attractions

performance venues

sources of specialist assistance in relation to crowd management and the role and scope of security services

legislation, regulation and industry codes that affect crowd management:

duty of care

emergency procedures

first aid

professional indemnity

public liability

work health and safety

procedures for managing crowds and the associated resource requirements

risk management issues associated with the gathering of large crowds and ways to manage them:

access

accident

adverse weather

congestion and overcrowding

crowd stress

fire

situation-specific risks relating to:

event duration and its impact on crowd behaviour

nature of audience:

youth

elderly people

nature of event, intensity and impact on crowd

special needs of audience, attendees and participants

timing in regard to external factors

venue constraints and capacity.

Skills must be demonstrated in an operational events context where the development of crowd management plans is required. This can be:

a live event

a simulated industry event set up for the purpose of skills assessment.

Assessment must ensure access to:

venues and sites at which crowd management is required

current legal and other regulatory information on which to base crowd management planning

operational event information:

contingency procedures

evacuation procedures

emergency contacts

event or program information; rosters, event running sheets and schedules

venue or site maps and traffic routes

stakeholders with whom the individual can interact as part of the planning process; these can be:

those in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Events

Events