Application
This unit applies to people responsible for general cleaning duties in any industry context. They work under supervision and usually as part of a team.
Prerequisites
Not applicable.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Select and set up equipment and materials. | 1.1 Select equipment for cleaning task. 1.2 Check that equipment is clean and in safe working condition prior to use. 1.3 Select and prepare suitable wet and dry cleaning agents according to manufacturer instructions, work health and safety and environmental requirements. 1.4 Select and use protective clothing where necessary. |
2. Clean wet and dry areas and associated equipment. | 2.1 Take account of potential customer inconvenience in scheduling and performing cleaning tasks. 2.2 Prepare wet and dry areas to be cleaned and identify hazards. 2.3 Barricade work areas or place warning signs as required reducing risks to others. 2.4 Select and apply correct cleaning agents or chemicals for specific areas, surfaces and equipment, according to manufacturer recommendations, safety and organisational procedures. 2.5 Avoid unhygienic personal contact with food or food contact surfaces. 2.6 Avoid unhygienic cleaning practices that may cause food-borne illnesses. 2.7 Use equipment correctly and safely. 2.8 Reduce negative environmental impacts through efficient use of energy, water and other resources. 2.9 Safely dispose of all waste and hazardous substances. |
3. Maintain and store cleaning equipment and chemicals. | 3.1 Clean equipment after use according to organisational requirements and manufacturer instructions. 3.2 Carry out or arrange routine maintenance. 3.3 Identify and report equipment faults. 3.4 Store equipment in designated area in a condition ready for re use. 3.5 Store chemicals according to health and safety requirements. |
Required Skills
Required skills |
literacy skills to interpret product labels and product safety instructions numeracy skills to calculate dilution requirements of cleaning products planning and organising skills to complete the cleaning process in a logical and efficient way problem |
Required knowledge |
cleaning chemicals, equipment and procedures for wet and dry surfaces and materials: wet: toilets basins walls dry: carpet laminate soft furnishings woodwork role and use of Material Safety Data Sheets (MSDS) safe manual handling techniques: carrying lifting pulling pushing safe handling requirements for hazardous cleaning products, including disposal hygiene procedures and requirements: hygiene responsibilities of cleaning staff hygiene hazards for cleaning, including potential food contamination and transmission of airborne illnesses cleaning practices that minimise hygiene risks ways of minimising negative environmental impacts in the cleaning process: resource conservation – energy and water waste disposal typical procedures and standards for presentation of premises. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: select and safely use cleaning agents and equipment on wet and dry areas complete cleaning tasks to required standards within commercially-realistic timeframes use hygienic cleaning practices integrate knowledge of cleaning products, cleaning techniques, waste disposal and ways of conserving resources in the cleaning process. |
Context of and specific resources for assessment | Assessment must ensure use of: wet and dry areas to be cleaned, that include a range of different hard and soft surfaces electrical and manual cleaning equipment cleaning agents for multiple hard and soft surfaces protective clothing and other safety equipment. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of cleaning and maintenance activities inspection of areas cleaned by the individual oral or written questioning to assess knowledge of cleaning and maintenance procedures, materials, equipment and hazardous substances and efficient resource use review of portfolios of evidence and third by the individual. |
Guidance information for assessment | The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example: SITHACS202 Prepare rooms for guests. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Equipment may include: | electrically operated equipment: polishers scrubbers vacuum cleaners garbage receptacles manual equipment: brushes buckets dusters mops and cloths. |
Cleaning agents | agents for specialised surfaces: glass wood deodorisers disinfectants spot cleaning agents pesticides. |
Work health and safety and environmental requirements may include: | hazardous substances and storage requirements MSDS safe manual handling techniques. |
Protective clothing may include: | aprons breathing apparatus gloves goggles and masks headwear jackets overalls waterproof clothing and footwear. |
Wet and dry areas may include: | balconies bathrooms bedrooms function rooms kitchens private lounge areas public areas storage areas. |
Hazards may include: | breakages heated utensils and surfaces human material or waste sharp items: knives needles and syringes surgical dressings wet or slippery surfaces. |
Unhygienic personal contact may include: | transferring micro-organisms by: blowing nose coughing drinking eating scratching skin and hair sneezing spitting touching wounds transmitting tobacco products by smoking. |
Food contact surfaces may include: | chopping boards containers cooking utensils crockery cutlery glassware pots and pans sinks workbenches. |
Unhygienic cleaning practices may include: | cleaning food contact surfaces with linen that may be contaminated with human waste: blood body secretions faeces using dirty: cleaning cloths tea towels spreading bacteria from bathroom or bedroom areas to mini-bar or kitchen areas. |
Routine maintenance may include: | dismantling and reassembling drying out emptying sanitising washing and rinsing wiping down and cleaning. |
Sectors
Hospitality
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.