This unit applies to all establishments where coffee, tea and other non-alcoholic beverages are served, such as cafes, restaurants, bars, catering venues or retail outlets. Persons performing this function usually work as part of a team and operate with some autonomy and responsibility for their own work outputs.

SITXOHS002A Follow workplace hygiene procedures

ELEMENT

PERFORMANCE CRITERIA

1

Prepare and serve a range of non-alcoholic drinks.

1.1

Prepare ingredients and equipment for non-alcoholic drinks prior to service.

1.2

Identify the name and style of drink in response to a customer request.

1.3

Select and assemble the correct ingredients, equipment and relevant machinery according to enterprise practices.

1.4

Prepare drinks correctly using appropriate methods, according to standard recipes, customer requests and required timeframe.

1.5

Ensure correct strength, taste, temperature and appearance for each drink prepared.

1.6

Present drinks attractively in appropriate crockery or glassware and garnish attractively where appropriate, according to enterprise standards.

2

Use, clean and maintain equipment and machinery for non-alcoholic drinks.

2.1

Use machinery and equipment safely according to manufacturer specifications and hygiene and safety requirements.

2.2

Clean machinery and equipment regularly and maintain according to manufacturer specifications and enterprise cleaning and maintenance schedules.

2.3

Use energy and water resources efficiently when preparing non-alcohol beverages to reduce negative environmental impacts.

2.4

Identify problems promptly and report them to the appropriate person.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

customer service skills for determining customer requirements and preferences

preparation and service of a variety of coffees, teas and non-alcoholic beverages

problem-solving skills to resolve drinks curdling, coffee strength or milk texturisation

communication skills to liaise with customers and other team members, clarify requirements, provide information and listen to and interpret information and non-verbal communication

literacy skills to read recipes for drinks

numeracy skills to calculate amounts of ingredients for drinks or increase amounts for larger quantities or multiple orders.

The following knowledge must be assessed as part of this unit:

basic information on origins and characteristics of a range of different types of coffees and teas

processes involved in the production and preparation of teas and coffees

characteristics of and ingredients used in non-alcoholic beverages commonly available in the current market

safe storage and handling conditions and requirements for coffee, tea and commodities

safety issues and safe work practices of particular relevance to the service of non-alcoholic drinks, including:

requirements for the use of coffee machines

potential dangers associated with post-mix dispensing systems (inert gas)

use of refrigeration

working with ingredients at high temperatures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to prepare and serve a variety of coffees, teas and non-alcoholic beverages correctly and within acceptable enterprise timeframes

knowledge and application of a variety of drink products and related equipment

ability to recognise quality in hot and cold beverages, meet customer requirements and expectations, and identify factors affecting quality and required outcomes

safe and hygienic work practices in making coffees, teas and non-alcoholic beverages.

Context of and specific resources for assessment

Assessment must ensure:

access to a drinks service area with suitable equipment for the production and service of coffee, tea and other non-alcoholic drinks, including:

realistic ratios of customers to service staff.

tea and coffee-making equipment

cold drink equipment, such as juicers and blenders

hot and cold drink crockery or glassware

refrigeration

kettles and heating equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate preparing and serving a variety of non-alcoholic drinks

written or oral questions to test knowledge of safety issues and different styles and types of tea, coffee and other drinks

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITHFAB004A Provide food and beverage service

SITHFAB012B Prepare and serve espresso coffee.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Non-alcoholic drinks include:

varieties of tea, including:

black

semi-black

blended

green

scented

herbal

fruit

floral

coffee

milkshakes

flavoured milks

smoothies

hot and iced chocolate

juices

cordials and syrups

waters

soft drinks

non-alcoholic cocktails

freshly squeezed juices

health drinks

fruit whips

frappes

children's specialty drinks.

Equipment includes:

grinders

percolators and urns

drip filter systems

teapots and tea-cosies

plungers

juicers

milkshake machines

blenders

post-mix systems

fridges.

Coffee methods include:

filter

Greek or Turkish

iced

plunger.

Sector

Hospitality

Food and Beverage

This unit contains employability skills.