Deal Pontoon games


This unit describes the performance outcomes, skills and knowledge required to inspect and shuffle cards, deal the game, accept wagers and pay out winnings with a focus on the specific rules of Pontoon.

Those developing training to support this unit must consult the relevant state or territory gaming regulatory authority to determine accreditation arrangements for training organisations, courses and trainers and assessors.

The unit applies to dealers who work in licensed casinos. Dealers work with some supervision and guidance from others within predefined procedures and rules. The unit could also apply to casino personnel who supervise the operation of table games, such as the pit boss and pit manager.

In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM001 Provide responsible gambling services.

Under some state or territory legislation, personnel who conduct table games within a licensed casino must also hold an individual or occupational gaming licence and achieve competence in units that cover the conduct of the particular table games they operate. This is one of a suite of units that may have to be achieved to comply with their occupational licence.

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Open table.

1.1.Check approved equipment is on the table and in working order and positioned according to organisational rules and procedures.

1.2.Check drop box is attached to table.

1.3.Open and balance chip float according to approved documentation and organisational procedures.

1.4.Identify and report variances in chip float.

2. Handle chips efficiently and effectively.

2.1.Handle chips according to chip work procedures.

2.2.Use correct chip and stack values when accepting wagers and paying winnings.

2.3.Maintain chip float in an orderly manner during game operation.

3. Shuffle and cut cards for Pontoon games.

3.1.Inspect and introduce cards according to game rules and organisational procedures.

3.2.Shuffle cards according to game rules, organisational procedures and variations.

3.3.Cut cards according to game rules and organisational procedures.

4. Operate Pontoon games.

4.1.Make Pontoon announcements and hand signals.

4.2.Deal cards according to Pontoon rules, organisational procedures and variations.

4.3.Deal game at appropriate pace according to organisational standards.

5. Accept wagers and pay winnings.

5.1.Accept or refuse permitted wagers according to organisational procedures and variations.

5.2.Determine winning and losing wagers.

5.3.Remove losing wagers according to organisational procedures.

5.4.Pay and witness winnings according to organisational procedures.

5.5.Conduct financial transactions according to organisational procedures.

6. Deal with gaming irregularities.

6.1.Identify and respond to irregularities or non-compliance according to organisational procedures and approved game rules.

6.2.Recognise emergency and potential emergency situations promptly, and take required actions within scope of individual responsibility and according to security procedures.

7. Monitor and respond to suspicious play or behaviour during gaming activities.

7.1.Monitor gaming activities and watch for indicators of suspicious play or behaviour.

7.2.Follow organisational procedures and approved rules for handling instances of suspicious activity.

7.3.Maintain integrity of the game according to approved rules of the game.

8. Work at the table safely.

8.1.Maintain correct posture and stance at the gaming table during game operation.

8.2.Use correct stretches and exercises at appropriate times according to organisational work health and safety requirements.

8.3.Identify indicators where customer verbal or non-verbal behaviour may adversely affect own mental or physical wellbeing and apply organisational procedures in response.

9. Close games.

9.1.Notify table closure according to approved organisational rules and procedures.

9.2.Reconcile chip float and document the count according to organisational procedures.

9.3.Account for and secure table gaming equipment according to approved procedures.

Evidence of Performance

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

deal the game of Pontoon for at least 20 hands over a minimum of two service periods, with at least one service period being conducted under normal supervisory levels, and demonstrate the following according to organisational procedures and approved rules within typical workplace time constraints:

open and close Pontoon tables

inspect and shuffle cards

accept and process different wagers

pay out winnings

demonstrate application of Pontoon rules, permitted variations, and organisation-specific procedures during above games.

Evidence of Knowledge

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

composition of appropriate Pontoon chip float:

cash and value chips or plaques

non-value chips

promotional tokens

Pontoon terminology and equipment

chip work procedures:

clean hands

creating dirty stacks

drop cutting







Pontoon techniques:




permitted variations to Pontoon rules as approved by the state or territory regulatory authority:

name of the game


rules and procedures


procedures for operating the game:


at appropriate pace, considering:

customer density

decisions per hour

rounds per hour

specificity to area

organisational procedures and standard approved rules for Pontoon:

accepting wagers

refusing wagers

paying winnings

conducting financial transactions:

cash changes

cash and colour changes

chip purchase vouchers

colour changes



promotional tokens

security procedures to follow in the event of an emergency or potential emergency

techniques for maintaining correct posture, stance and physical and mental wellbeing while dealing Pontoon games.

Assessment Conditions

Skills must be demonstrated in a fully equipped gaming environment, with relevant game equipment, cash and chips. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment, such as a casino training room.

Assessment must ensure access to:

financial transaction documentation or systems

current organisational procedures, approved rules and permitted variations

equipment required for dealing Pontoon games:


card equipment:

cutting device

discard rack

dealing device (shoe or shuffling machine)


advice to players

notification of table closure

table limit sign

table equipment:

drop box

float tray and cover




table licence number

table number

Pontoon Pandemonium button and jackpot meter

groups of Pontoon players with whom the individual can interact during games; these can be:

players in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.



Reading skills to:

read and interpret documents associated with financial transactions

read game signage.

Writing skills to:

complete documents associated with:

financial transactions

equipment and logs.

Oral communication skills to:

make clear gaming announcements.

Numeracy skills to:

count cards and calculate wagers

count, reconcile and document the chip float

process winnings and other financial transactions.

Learning skills to:

integrate knowledge of Pontoon rules, permitted variations, and organisation-specific procedures across multiple games.

Problem-solving skills to:

identify and respond to gaming irregularities and suspicious play or behaviour.

Teamwork skills to:

communicate with dealers and management.

Self-management skills to:

use correct dealing technique according to organisational work health and safety requirements.

Technology skills to:

use automated table operations management (ATOM), shuffle machines, electronic shoe and electronic display.



Competency Field