SITHGAM011
Conduct Rapid Roulette games


Application

This unit describes the performance outcomes, skills and knowledge required to operate the Rapid Roulette wheel, accept wagers and pay out winnings with a focus on specific game rules.

Those developing training to support this unit must consult the relevant state or territory gaming regulatory authority to determine accreditation arrangements for training organisations, courses and trainers and assessors.

The unit applies to dealers who work in licensed casinos. Dealers work with some supervision and guidance from others within predefined procedures and rules. The unit could also apply to casino personnel who supervise the operation of table games, such as the pit boss and pit manager.

In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM001 Provide responsible gambling services.

Under some state or territory legislation, personnel who conduct table games within a licensed casino must also hold an individual or occupational gaming licence and achieve competence in units that cover the conduct of the particular table games they operate. This is one of a suite of units that may have to be achieved to comply with their occupational licence.


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Open table.

1.1.Check approved equipment is on the table and in working order and positioned according to organisational rules and procedures.

1.2.Check drop box is attached to table.

1.3.Open and balance chip float according to approved documentation and organisational procedures.

1.4.Identify and report variances in chip float.

1.5.Activate dealer and player terminals.

2. Handle chips efficiently and effectively.

2.1.Handle chips according to chip work procedures.

2.2.Use correct chip and stack values when cashing out customers.

2.3.Maintain chip float in an orderly manner during game operation.

3. Operate Rapid Roulette games.

3.1.Make Rapid Roulette announcements and hand signals.

3.2.Spin wheel and ball according to game rules, organisational procedures and variations.

3.3.Operate Rapid Roulette equipment according to design functions and manufacturer instructions.

3.4.Conduct game at appropriate pace according to organisational standards.

4. Accept wagers and pay winnings.

4.1.Accept or refuse permitted wagers according to organisational procedures and variations.

4.2.Determine winning and losing wagers via dealer terminal.

4.3.Confirm winning wagers via dealer terminal.

4.4.Conduct financial transactions according to organisational procedures.

5. Deal with gaming irregularities.

5.1.Identify and respond to irregularities or malfunctions according to organisational procedures and approved game rules.

5.2.Recognise emergency and potential emergency situations promptly and take required action within scope of individual responsibility and according to organisational procedures.

6. Monitor gaming activities for suspicious play or behaviour.

6.1.Monitor gaming activity for indicators of suspicious play or behaviour.

6.2.Follow organisation procedures and approved rules for handling suspicious activity.

6.3.Maintain integrity of the game according to the approved rules of the game.

7. Work at the table safely.

7.1.Maintain correct posture and stance at the gaming table during game operation.

7.2.Use correct stretches and exercises at appropriate times according to organisational work health and safety requirements.

7.3.Identify indicators where customer verbal or non-verbal behaviour may adversely affect own mental or physical wellbeing and apply organisational procedures in response.

7.4.Ensure microphone is adjusted to correct height and distance.

8. Close table.

8.1.Notify table closure according to approved organisational rules and procedures.

8.2.Reconcile chip float and document the count according to organisational procedures.

8.3.Account for and secure table gaming equipment according to approved procedures.

8.4.Ensure all customers have cashed out.

8.5.Disable both dealer and player terminals.

Evidence of Performance

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

deal the game of Rapid Roulette for at least 20 rounds over a minimum of two service periods, with at least one service period being conducted under normal supervisory levels, and demonstrate the following according to organisational procedures and approved rules within typical workplace time constraints:

open and close Rapid Roulette tables

spin wheel and ball

accept and process different wagers

pay out winnings

demonstrate application of Rapid Roulette rules, permitted variations, and organisation-specific procedures during above games.


Evidence of Knowledge

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

composition of appropriate Rapid Roulette chip float:

cash and value chips or plaques

non-value chips

promotional tokens

Rapid Roulette terminology

Rapid Roulette equipment and techniques

in house computer system for the Rapid Roulette station and player terminals that link to back of house system

permitted variations to Rapid Roulette rules as approved by the state or territory regulatory authority:

name of the game

rules and procedures

wagers

procedures for operating the game:

accurately

at appropriate pace, considering:

customer density

decisions per hour

rounds per hour

specificity to area

organisational procedures and standard approved rules for Rapid Roulette:

accepting wagers

refusing wagers

paying winnings

conducting financial transactions:

cash changes

cash and colour changes

chip purchase vouchers

colour changes

credits

fills

promotional tokens

security procedures to follow in the event of an emergency or potential emergency

techniques for maintaining correct posture, stance and physical and mental wellbeing while conducting Rapid Roulette games.


Assessment Conditions

Skills must be demonstrated in a fully equipped gaming environment, with relevant game equipment, cash and chips. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment, such as a casino training room.

Assessment must ensure access to:

financial transaction documentation or systems

current organisational procedures, approved rules and permitted variations

equipment required for conducting Rapid Roulette games:

approved Rapid Roulette wheel

electronic results display

dealer terminal, key pad and associated equipment

Roulette balls

change block

plunger

float cover

drop box

table licence number

table number

signage:

advice to players

notification of table closure

table limit sign

in house computer system for the Rapid Roulette station

player terminals that link to back of house system

groups of Rapid Roulette players with whom the individual can interact during games; these can be:

players in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.


Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS

DESCRIPTION

Reading skills to:

read and interpret documents associated with financial transactions

read:

relevant buttons on dealer terminal

layout and buttons on player terminal

game signage.

Writing skills to:

complete documents associated with financial transactions.

Oral communication skills to:

make clear gaming announcements

use microphone to organisational standards.

Numeracy skills to:

process winnings and other financial transactions.

Learning skills to:

integrate knowledge of Rapid Roulette rules, permitted variations, and organisation-specific procedures across multiple games.

Problem-solving skills to:

identify and respond to gaming irregularities, malfunctions, and suspicious play or behaviour.

Teamwork skills to:

communicate with dealers, management and other related departments.

Self-management skills to:

use correct spinning techniques according to organisational work health and safety requirements.

Technology skills to:

use dealer terminal and automated table operations management (ATOM)

understand functions available on a player terminal.


Sectors

Hospitality


Competency Field

Gaming