Application
This unit describes a promotional function for those people working in a variety of games locations in the tourism and hospitality industry, including casinos, attractions and themes parks. It applies to frontline operational personnel usually working under limited supervision. | |
Prerequisites
Not applicable.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Make games announcements. | 1.1 | Obtain, interpret and present information on games in a lively and entertaining manner. |
1.2 | Make clear and concise announcements. | ||
1.3 | Give information about games accurately, preparing customers for the games experience. | ||
1.4 | Use communication systems and equipment. | ||
2 | Promote games. | 2.1 | Encourage customers to participate in games by including key sales points and promotional offers. |
2.2 | Use spruiking techniques to encourage player and crowd participation and to enhance customer enjoyment of the game. | ||
2.3 | Employ humour and language appropriate to the customer group. | ||
2.4 | Ensure that personal presentation, appearance and grooming are appropriate to the games environment and will enhance the customer experience. | ||
2.5 | Welcome customers with positive and appropriate body language. | ||
2.6 | Show cultural and social sensitivity in presentations. |
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit: microphone techniques to facilitate spruiking communication skills to deliver entertaining and informative information verbally to customers. |
The following knowledge must be assessed as part of this unit: in-depth knowledge of the game being promoted in order to provide information presentation and performance techniques, including the role and use of: humour body language role-play voice techniques story telling visual aids and props positioning in relation to audience and equipment. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: ability to select information and prepare and deliver informative and entertaining spruiking activities to meet the promotional requirements of specific games preparation and presentation of multiple promotional spruiking activities covering various games to ensure consistency of performance. |
Context of and specific resources for assessment | Assessment must ensure: demonstration of spruiking skills within an operational games location commercially realistic ratios of customers to candidates to reflect typical workplace conditions use of equipment such as microphones, props and promotional materials. |
Methods of assessment | A range of assessment methods should be used to assess the practical skills and knowledge required to spruik at a games location. The following examples are appropriate for this unit: direct observation of the candidate spruiking at a games location and using equipment effectively written and oral questioning or interview to test knowledge of the features of the games review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SITHGAM007A Operate table games STTXCOM001A Work with colleagues and customers. |
Assessing employability skills | Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Games may be: | computerised manual coin-operated group individual casino table games games at attractions and theme parks. |
Communication systems and equipment may include: | static microphone roaming microphone public address system. |
Spruiking techniques may involve: | humour crowd participation rhyming and poetry song acting and miming. |
Sectors
Sector | Hospitality |
Competency Field
Gaming | |
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying Employability Skill requirements. | |
Pre-requisite units | Nil |
Licensing Information
Not applicable.