This unit must be assessed after the following prerequisite unit:

SITHGAM201

Provide responsible gambling services

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Open tables.

1.1 Attach drop box to table and place general table game equipment.

1.2 Open and balance chip float according to approved documentation and organisational procedures.

1.3 Identify and report variances in chip float.

2. Handle chips efficiently and effectively.

2.1 Handle chips according to chip work procedures for clean hands, drop cutting, heeling, sizing, plucking, pencilling and spreading, sorting, stacking and creating dirty stacks.

2.2 Use correct chip and stack values when accepting wagers and paying winnings.

2.3 Maintain chip float in an orderly manner during game operation.

3. Deal with gaming irregularities.

3.1 Identify and respond to irregularities or non compliance according to organisational procedures and approved game rules.

3.2 Recognise emergency and potential emergency situations promptly, and take required actions within scope of individual responsibility and according to security procedures.

4. Monitor gaming activities for suspicious play.

4.1 Monitor gaming activities and watch for indicators of suspicious play.

4.2 Follow organisational procedures and approved rules for handling instances of suspicious play.

4.3 Maintain integrity of the game according to approved rules of the game.

5. Work at the table safely.

5.1 Maintain correct posture and stance at the gaming table during game operation.

5.2 Use correct stretches and exercises at appropriate times according to organisational work health and safety requirements.

6. Close games.

6.1 Notify table closure according to approved organisational rules and procedures.

6.2 Reconcile chip float and document the count according to organisational procedures.

6.3 Account for and secure table gaming equipment according to approved procedures.

Required skills

literacy skills to read and interpret specific organisational procedures and approved game rules

numeracy skills to count, reconcile and document the chip float

problem-solving skills to identify and respond to gaming irregularities and suspicious play.

Required knowledge

roles of government, industry and organisation in regulating the operation of table game activities within casinos

relevant state or territory legislative requirements for the operation of gaming tables:

licensing provisions

regulatory, industry and organisational codes of conduct and rules approved for use by the organisation

compliance responsibilities of the individual operator and effects of noncompliance with regulatory and organisational requirements

compliance roles of others within the organisation

responsible gambling service procedures, including:

selfexclusion and exclusion procedures and the role of individual staff members, supervisors and managers in providing responsible gambling services

contents of problem gambling and counselling information provided by the organisation

chip values:

different types of chips used by the organisation

stacked chips

specific organisational procedures and approved rules for:

reconciling and documenting chip float at opening and closure of the game

dealing with gaming irregularities and noncompliance issues

handling instances of suspicious play

game protection

security measures for handling emergencies

securing all table gaming equipment

table closure

indicators of suspicious play at gaming tables

work health and safety requirements for working at gaming tables:

causes of manual handling injuries associated with working at gaming tables

stretches and exercises used to avoid manual handling injuries.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

open, close and operate table games by selecting and setting up equipment for games, handling chips effectively, reconciling the chip float and monitoring the game for irregularities and suspicious play

operate multiple games on multiple occasions

coordinate multiple table game transactions, interactions and activities

comply with organisational procedures and approved rules, especially those covering game protection and security issues.

Context of and specific resources for assessment

Assessment must ensure use of:

a fully equipped gaming environment including relevant game equipment, cash and chips; this may be a:

real industry workplace

simulated industry environment such as a casino training room

current organisational procedures and approved rules for the operation of table games

current plain English regulatory documents

customer groups of a size and nature that reflect the commercial casino environment in which table games are operated.

Method of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to operate table games. The following examples are appropriate for this unit:

direct observation of the individual setting up, operating and closing down table games

evaluation of chip handling and counting exercises

use of role-plays and problemsolving activities to test reaction to gaming irregularities and suspicious play incidents

written or oral questioning or interview to test knowledge of legislative requirements, contents of organisational procedures and approved rules, and roles and responsibilities of various staff members in gaming compliance practices

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHGAM303 Deal Baccarat games

SITHGAM304 Conduct Big Wheel games

SITHGAM305 Deal Blackjack games

SITHGAM306 Deal Poker games

SITHGAM307 Deal Pontoon games

SITHGAM308 Conduct Rapid Roulette games

SITHGAM309 Conduct Roulette games

SITHGAM310 Conduct Sic Bo games.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

General table game equipment may include:

chips

float tray and cover

layout

plunger.

Table games may include:

Baccarat

Big Wheel

Blackjack

Poker

Pontoon

Rapid Roulette

Roulette

Sic Bo.

Chip float and chips may include:

cash and value chips

nonnegotiable chips

nonvalue chips

premium chips

promotional tokens.