The interpretation and presentation of specialised information and knowledge to visitors is a key function for many guides working in a range of locations. They must have an essential specialist knowledge base to support this delivery.

This unit has particular application to those specialist guides working within one region or one specific site or tour operation. For example, guides who work a reef cruise operator within a marine park will require a detailed knowledge of the specific marine environment of that park.

The unit applies to frontline guiding personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as site guides, interpretive guides, specialist guides, walking guides, outdoor recreation guides, heritage guides, cultural guides, nature-based guides, tour guides, driver guides and owner-operators of small tour operations.

These guiding personnel are expected to have a specialised knowledge base and must have a breadth and depth of knowledge in order to satisfy the information needs of their customers. Funding and hours allocated to training must reflect this industry requirement. Training and assessment programs must:

cover the broad range of knowledge covered within the required skills and knowledge section of this unit

ensure that the depth of knowledge covered is sufficient to meet the requirements of a guide

tailor the regional knowledge base to cover specific aspects of the local region

allow for guides who have moved to different locations to participate in retraining.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Research specialised information on marine environments for presentation.

1.1

Identify key sources of information on specialised topics relating to marine environments.

1.2

Use formal and informal research techniques correctly and appropriately to access current, accurate and relevant information on specialised topics.

1.3

Identify subjects of potential customer interest, based on direct contact with customers and consultation with industry colleagues.

1.4

Make subjects of potential customer interest the focus of research activities.

2

Prepare specialised information on marine environments for guiding activities.

2.1

Organise information in a manner that reflects the needs of customers and the way in which information may be presented during a guiding or interpretive activity.

2.2

Identify and develop interpretive themes and messages from research to meet specific customer needs.

3

Update knowledge of specialised information on marine environments.

3.1

Identify and use opportunities to maintain current knowledge about specialised topics.

3.2

Incorporate updated knowledge into day-to-day guiding activities.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

basic research skills and techniques for acquiring and maintaining current knowledge of specialised topics

interpretation of the specific information needs of customer groups and specific customers

literacy skills to source, read and interpret sometimes complex information on marine environments.

The following knowledge must be assessed as part of this unit:

relationship between the guide's interpretation of knowledge and the quality of the customer experience

sources of information on the local marine environment

depth of knowledge to satisfy the information needs of the customers and the expectations of the tourism operators, including the following broad knowledge base:

key marine environments of tourism interest within a local area, such as reef, coastal, beach and estuarine; and their general characteristics, including fishing, types of boats and ships and their impact on the environment

key ecological terminology

key concepts of ecology, including biotic and physical factors, populations, biodiversity and abundance, food web, community relations, life cycles, succession, zonation, carbon cycle, water cycle, energy flow and nutrient cycle

interrelationships between parts of the ecosystem in a marine context

developmental processes related to the formation of different local marine environments and biogeography

major species of animals and plant life within the local marine environment, including:

nature of species and where it is found

roles of individual species within the ecosystem

characteristics

commonalities

interactions between species and the environment

nutrition and life cycles

potentially hazardous marine organisms

identification techniques for marine plants and animals

environmental influences that affect the local marine environment, including climate

nature of human impact on the local marine environment, including positive and negative tourism impacts

management and catchment management regimes for local marine environments, including relevant authorities and codes of practice

Australian Indigenous perspective on the local marine environment.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

presentation of commentaries or activities to ensure application of the knowledge

required breadth of knowledge of marine environments as specified in this unit, to a level and familiarity sufficient to:

develop a coherent and interesting interpretation for customers

answer typical questions asked by customers on given topics

ability to source initial and updated information to meet differing customer needs and to ensure that information supplied is current

ability to incorporate this information into multiple interpretive commentaries or activities that cover multiple topics, to ensure a breadth of knowledge.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of relevant knowledge through the presentation of commentaries or activities within commercially realistic guiding environments, e.g. on a beach or a boat cruise

presentation of information to, and sharing of knowledge with, customer groups of a size and nature that reflect the commercial environment in which the guide operates

access to information sources in order to conduct research and collect sufficient information.

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to prepare specialised interpretive content on marine environments. The following examples are appropriate for this unit:

direct observation of the candidate using knowledge to deliver interpretive commentaries or activities

questioning of group members as to the candidate's breadth of knowledge and ability to answer customer questions

review of guiding activities undertaken as part of industry placement and training with an industry operator

review of a research portfolio to assess the candidate's ability to research current and accurate information

written and oral questioning or interview to assess the way in which the research process has been used

oral or written questions to assess key knowledge requirements detailed in this unit

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Assessment methods should take into account that individuals may have acquired their knowledge through formal study or life experience. This would include such things as the recognition of scientific qualifications of ecotour guides and the recognition systems that relate to cultural knowledge that exists in Aboriginal and Torres Strait Islander societies.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTGDE004A Lead tour groups

SITTPPD005A Plan and develop interpretive activities.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Marine environments and ecosystems may be:

marsh

reef

river estuarine

lagoon estuarine

beach

rock platform

mangrove.

Formal and informal research, techniques and opportunities to maintain current knowledge may include:

talking and listening to local experts and personalities

talking and listening to traditional owners

personal observation and exploration

watching television, videos and films

listening to radio

internet

reading newspapers, books and other references

membership of professional associations

undertaking formal study

community groups, such as historical societies.

Sector

Tourism

Assessment with the following co-requisite unit of competency, unless previously completed, is required:

SITTGDE006A Prepare and present tour commentaries or activities.

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.