This unit describes a key function for all people working in the holiday parks who require an essential and broad knowledge of the holiday park and caravan industry to support all work activities. This unit applies to individuals working in any operations or management role within any holiday park in any location.
Elements and Performance Criteria
Source and apply general information on the structure and operation of the holiday park and caravan industry.
Identify sources of information to understand the structure and operation of the holiday park and caravan industry.
Access and comprehend specific information of relevance to the holiday park and caravan industry.
Access and use knowledge of the holiday park and caravan industry to enhance the quality of work performance.
Source and apply information on legal and ethical issues that impact on holiday park operations.
Obtain information on legal issues to assist effective work performance.
Conduct day-to-day holiday park operational activities according to legal obligations and ethical industry practices.
Source and apply information on industry technology for holiday parks.
Source and access information on current and emerging technologies that impact on the operation of holiday parks.
Identify the potential effects of different technologies on the operation of holiday parks.
Apply knowledge of current and emerging technology in day-to-day work activities.
Update personal and organisational knowledge of the holiday park and caravan industry.
Identify and use a range of opportunities to update knowledge of the holiday park and caravan industry.
Monitor current issues of concern to the industry.
Share updated information with colleagues, according to organisational procedures, and incorporate into day-to-day work activities.
This section describes the skills and knowledge for this unit.
The following skills must be assessed as part of this unit:
research skills to identify, interpret and sort relevant information
communication skills including active listening and questioning to obtain information and to provide a verbal summary of information
literacy skills to read and comprehend the content of plain English information documents about legal issues, industry accreditation schemes and codes of conduct
writing skills to note take, summarise and record information in basic documents such as information sheets, portfolios and files.
The following knowledge must be assessed as part of this unit:
sources of general information on the holiday park and caravan industry
the structure of the caravan industry, the primary roles, responsibilities and business interrelationships of the major caravan industry sectors including:
holiday parks - types of accommodation, maintenance, service and repair, emergency and safety requirements, environmental issues including waste and water management, energy conservation, rating systems, factors which contribute to the development of successful caravan parks, holiday park and caravan industry trends, social profiles of caravaners and campers
manufacturing - main manufacturers of recreational vehicle (RV) retailers in Australia and how they interrelate with the rest of the industry; key types of recreational vehicles made in Australia, their key characteristics; current and emerging trends in RV products
service - key providers of specialised recreational vehicle servicing; types of services offered; links with manufacturers, retailers and holiday parks
caravan retailers - main recreational vehicle retailers in the local area; types of after sales services offered
the general nature of and links to the wider tourism industry and types of organisations providing bookings including:
inbound tour operators
retail travel agents
vistor information centres
other local accommodation providers
the existence and primary functions of the major industry associations especially those with which the business has a relationship
the existence and primary functions of trade unions in the industry
the existence and primary functions of local, regional, state and national tourism information service and marketing organisations
the existence and key characteristics of occupational licensing, codes of conduct or ethics and industry rating or accreditation schemes in the holiday park industry, the impacts of compliance and non-compliance and the roles and responsibilities of individual staff members in these quality assurance processes
the existence and basic aspects of state, territory and local council laws that impact on holiday park operations and actions that must be adhered to by holiday park operators, in particular laws that cover:
equal employment opportunity (EEO)
occupational health and safety and workers' compensation
legal liability and duty of care of customers
environmental protection (This would include requirements that must be met by holiday park operators when delivering services.)
local community protection (This would include land ownership, management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residents.)
consumer protection (This would include refund requirements that must be met by holiday parks, terms and conditions of quotations and cancellation fees.)
responsible service of alcohol
current and emerging technology used in holiday parks, including e-business.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to source initial and updated holiday park and caravan industry information and apply this to day-to-day activities to maximise effective performance
general knowledge of the holiday park and caravan industry, including main roles, functions and interrelationships of different sectors, with a more detailed knowledge of issues that relate to holiday parks
general knowledge of the key environmental, community, legal and ethical issues for the holiday park and caravan industry.
Context of and specific resources for assessment
Assessment must ensure:
access to a fully equipped office environment using appropriate computers, printers, communication technology, information programs and publications to facilitate the processes involved in sourcing industry information
access to information sources in order to conduct research and collect sufficient information
access to industry association membership information, codes of conduct and rating and accreditation information
access to plain English documents that describe key holiday park and general workplace legislation.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
projects to research differing aspects of the holiday park and caravan industry and delivery of the sourced information in a brief written or oral presentation
holistic holiday park planning project activities that allow the candidate to demonstrate the application of knowledge to holiday park operations
case studies and problem-solving exercises to assess application of knowledge to different situations and contexts
written and oral questioning or interview to test knowledge of different sectors of the caravan industry and their interrelationships, the key content of legislation and industry codes of conduct
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended for example:
SITXADM002A Source and present information
SITXCOM004A Communicate on the telephone.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Sources of information on and opportunities to update knowledge may include:
formal and informal research
legislation or plain English publications describing the law and responsibilities to comply
industry associations and organisations
computer data, including internet
personal observations and experience
informal discussions and networking with colleagues
familiarisation tours of holiday park facilities
participation or membership in professional industry associations
participation in industry accreditation schemes
use of industry codes of conduct or ethics.
The holiday parks and caravan industry involves a range of sectors and businesses including:
holiday parks and caravan parks
recreational vehicle manufacturing
recreational vehicle parts and components manufacturing and supply
recreational vehicle servicing
recreational vehicle and accessories retailing
Information of relevance to the holiday park and caravan industry must include:
local economic and social significance of holiday park operations, which may relate to:
community role in tourism
role of and impacts on local communities
different holiday park markets and trends
social profiles of caravaners and campers
types of accommodation available in holiday parks
relationships between holiday park operations and other industries, including:
recreational vehicle manufactuers, retailers and service centres
tourism information centres and tourism marketing bodies
different sectors and businesses within the caravan industry, their interrelationships and the services available in each sector
major holiday park and caravan industry bodies and associations
caravan park rating and accreditation systems and their application in metropolitan, regional and Australia-wide locations
environmental issues for holiday park operations, including:
protection of natural and cultural integrity
minimal impact operations
land access and usage
specific features of the local and regional industry
career opportunities within the industry
roles and responsibilities of individual staff members in a successful holiday park business, including ethical practices and quality assurance.
Enhancing the quality of work performance may involve:
making contacts with networks for obtaining key information to develop, deliver and improve improve holiday park operations
suggesting new and improved ways of doing things
performing work duties within legal, ethical and social guidelines to ensure smooth holiday operations
improving skills, knowledge and productivity to improve tourism operations by accessing and attending industry professional development courses or activities.
Legal issues may include:
public liability and duty of care
land ownership, management and access
Ethical industry practices may realate to:
maintaining the rights and lifestyle conditions of local community residents
agreed compliance with codes of conduct, practice or ethics
truth and honesty regarding all information given to customers
declaration of commissions, fees and other charges
subcontracting and provision of services as promoted
procedures for payment of commissions
confidentiality of customer information
gifts and services free of charge.
Technologies that impact on the operation of holiday parks may relate to:
current and emerging industry technology, including e-business
internal and industry wide reservation, operations and financial and tracking systems
project management systems
computer-aided design (CAD) systems.
Issues of concern to the industry may relate to:
maintaining organisational and industry profitability by productuctivity and pricing flexibility
environmental and social issues
holiday park and caravan industry trends
industry expansion or retraction.
Holiday parks and resorts
This unit contains employability skills.