Application
This unit describes the performance outcomes, skills and knowledge required to identify, prepare and check touring equipment and supplies.
The unit applies to tour operators. Tours may be day or extended, involve one or more destinations and could use any form of transportation. Individuals working with some independence under limited supervision prepare and check touring equipment. This could include operations coordinators and guides. The unit also applies to owner-operators of small organisations.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify and prepare touring equipment and supplies. | 1.1.Identify required equipment and supplies from tour documentation and liaison with colleagues. 1.2.Select and check equipment and supplies against requirements. 1.3.Use resources in ways that minimise potential for waste and maximise organisational profitability. 1.4.Conduct safety checks according to organisational procedures and statutory requirements. 1.5.Identify, report and rectify shortfalls and problems. |
2. Load touring equipment and supplies. | 2.1.Load equipment and supplies using safe manual handling techniques. 2.2.Load equipment according to terrain to be covered and access requirements during tour. 2.3.Identify hazardous items and follow safety procedures when loading them. 2.4.Inspect load prior to departure. |
3. Finalise loading. | 3.1.Complete pre-departure documentation according to organisational and statutory requirements. 3.2.Report identified problems and suggest improvements. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
check and load equipment and supplies for each of the following tours according to operational documentation:
day tour
extended tour
tour to single destination
tour to multiple destinations
select equipment required for each of the above tours from each of the following categories, as appropriate to the type of tour:
camping
catering
commercial cargo
communication
educational
maintenance
protective clothing
recreational
select supplies required for each of the above tours from each of the following categories, as appropriate to the type of tour:
food and beverage
fuel
medication and first aid kit
water
complete loading and pre-departure checks on equipment and supplies for above tours within typical workplace time constraints.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
features and inclusions of tour documentation in the relevant industry context
equipment and supplies required for different types of tours, as specified in the performance evidence
ways in which effective management of equipment and supplies can improve profitability
ways of minimising waste of equipment and supplies
tour documentation to be considered:
pre-departure documentation:
completed checklists
fault reports where appropriate
supply lists
equipment and supplies
tour details:
itineraries
passenger information
rooming lists
safety requirements for handling and loading equipment and supplies:
manual handling techniques appropriate to workplace and form of transport
manual handling techniques and procedures for hazardous items:
aerosols
gas containers
glass containers
medication
petrol, fuel and flammable materials
sharp items
legal obligations of tour operators in relation to equipment and supplies:
maintenance
licensing and accreditation.
Assessment Conditions
Skills must be demonstrated in a venue, such as an operational depot, from where tours depart and pre-departure checks and loading take place. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
supplies and equipment used in the operation of a tour in the relevant context
commercially-realistic ratios of operational staff to equipment and supplies
tour documentation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret tour documentation. |
Numeracy skills to: | calculate and load correct quantities of equipment and supplies. |
Problem-solving skills to: | evaluate ways of minimising waste and maximising profitability proactively identify and respond to discrepancies with equipment and supplies. |
Planning and organising skills to: | follow a logical selection, loading and checking process. |
Sectors
Tourism
Competency Field
Tour Operations