This unit describes the performance outcomes, skills and knowledge required to assess operational tour requirements and allocate human and physical resources to support efficient and effective tour operations.

The unit applies to industry sectors that provide tours and activities for customers. It has particular application to tour operators and to some attractions and theme parks that allocate resources to single or series activities. Individuals working independently with limited guidance from others undertake this role. This could include senior guides or operations managers. The unit also applies to owner-operators of small organisations.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

allocate and monitor resources for two different single tour activities and for one series of at least four different tour activities that meet profitability, efficiency and service needs

demonstrate consideration of the following when allocating resources for the above as appropriate to the tour and activities:

human resources:

camp site cooks

drivers

guides

hostesses

interpreters

specialist tour leaders

tour guides

tour managers

physical resources:

consumable goods

transportation

spare parts or equipment

equipment:

camping

catering

communication

educational

first aid equipment

maintenance equipment

recreational equipment

safety equipment

meet time pressures and other work constraints that apply to the above resource allocation, including demonstrating the application of contingency management skills.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

operational elements of tours or activities relevant to the work context

operational information considerations:

costing and sales price data

participant or customer profiles and, special requests

supplier information

reservations and sales data

technical or operational itineraries and schedules

key aspects of relevant federal, and state or territory legal and safety requirements for resource allocation:

human resources:

award provisions

safe hours of work

workplace relations

physical resources:

equipment safety

maintenance and registration requirements

sustainability considerations in above resource allocation:

economic sustainability: business profitability through waste minimisation

environmental sustainability: resource conservation and waste minimisation

social sustainability: effective management of human resources

planning and scheduling processes for tour and activity operations in the context of resource allocation

resource information requirements:

operational itineraries giving details of specific resources allocated

schedules allocating specific duties

schedules allocating specific physical resources

staffing rosters.

Skills must be demonstrated within an operational touring environment for which resources are allocated. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

operational, reservations and sales data on which resource allocation is based

systems and documentation used by tour operators to control resource allocation

current information and communications technology used for resource allocation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Tourism

Tour Operations