Application
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and source airfares for domestic air travel. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs.
The unit applies to tourism and travel industry organisations that sell domestic airfares such as travel agencies, tour wholesalers and consolidators.
It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, consolidator ticketing officers and reservations and operations consultants.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Interpret domestic airfare information. | 1.1.Identify and access sources of fare information. 1.2.Interpret information on domestic flights, fares and conditions applicable to specific fares. |
2. Create domestic flight itineraries and airfares. | 2.1.Identify domestic flight options to meet customer needs. 2.2.Create flight itineraries and source airfares for direct and connecting domestic flights. 2.3.Source costs for promotional and sector fares. 2.4.Identify costs of concession fares. 2.5.Calculate taxes, fees and surcharges. 2.6.Check calculations for accuracy. 2.7.Compare domestic airfares and quote optimum airfare that meets customer needs. |
3. Document and maintain records of calculations. | 3.1.Record full details of the calculated airfare. 3.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
source domestic airfares to meet the requirements of five different customers
source information for the above airfares using at least three of the following sources:
computerised reservations system (CRS)
global distribution system (GDS)
information from airlines and consolidators
the internet
interpret and explain to each of the above customers:
flight information
fare options
conditions applicable to specific fares
create flight itineraries for each of the above customers
complete activities within commercial time constraints and deadlines determined by the customer or the organisation.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information for:
domestic flight schedules:
direct and connecting services
minimum connecting times (MCT)
airline codes
airport codes
domestic fares:
published fare types and classes
normal fares
concession fares
promotional fares currently available
fare conditions
payment and ticketing deadline
taxes, fees and surcharges
domestic airfare conditions:
amendment fees
availability of:
any type of change to the air itinerary
changes to class of travel
change to name on ticket
refunds or credit notes in the event of cancellation
baggage allowance
cancellation charges
excess baggage charges
extensions to ticketing deadline
payment deadline
restricted articles in baggage
ticketing deadline
time limits for passenger name records (PNRs)
content and format of information provided by airlines and consolidators:
fare schedules
flight schedules
published fares
special bulletins
websites
formats used to calculate and record airfares.
Assessment Conditions
Skills must be demonstrated in a tourism or travel business operation or activity that sells domestic airfares. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
computers, software programs, printers, and CRS currently used in the tourism or travel industry to facilitate domestic airfare quotes
current airline and consolidator documentation or computer data, published fares, schedules and bulletins outlining fares and conditions
internet and email
storage for computer data
telephone
customers with whom the individual can interact; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret complex flight schedules, airline and consolidator fare schedules and applicable conditions research and sort relevant airfare information. |
Writing skills to: | record accurate and legible records of fare calculations. |
Numeracy skills to: | enter data from a number of sources and complete calculations and checks with that data identify and resolve mistakes in calculations. |
Planning and organising skills to: | prepare fare quotations in correct customer file sequence according to the earliest departure dates for customers. |
Technology skills to: | use appropriate technological devices to interpret the outcomes and cost optimum airfares for customers use calculators, computers, software programs and printers when preparing airfare calculations. |
Sectors
Tourism
Competency Field
Tourism Sales and Operations