Application
This unit describes the performance outcomes, skills and knowledge required to conduct the day-to-day operation of a ride location. It requires a sound knowledge of operational, safety and emergency procedures, combined with some problem-solving skills to address typical operational problems associated with rides.
The unit applies to the attractions and theme parks sectors, and to individuals, usually called ‘ride attendants’, who are responsible for the safe and efficient operation of rides. They apply some discretion and judgment to work activities and work under general supervision. Rides are sometimes operated as part of a travelling show or temporary attraction.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare and inspect ride location. | 1.1.Inspect ride location according to approved checklist. 1.2.Check general equipment and supplies to ensure readiness for operation, and reorder supplies according to organisational procedures. 1.3.Check safety equipment to ensure readiness for operation. 1.4.Check cleanliness and standard of presentation of ride location, and take remedial action where appropriate. |
2. Inspect rides. | 2.1.Inspect rides according to approved checklist. 2.2.Note all items according to organisational procedures. 2.3.Report discrepancies and irregularities to appropriate supervisor immediately. |
3. Prepare to operate ride. | 3.1.Check loading procedures prior to start of ride according to organisational procedures. 3.2.Maintain appropriate communication with ride loader to ensure ride commences safely. |
4. Operate and monitor ride. | 4.1.Operate ride or device according to organisational procedures. 4.2.Continuously monitor operator controls during ride operation. 4.3.Monitor overall ride, ride area and rider behaviour and reactions. 4.4.Take action in response to observations made during ride according to organisational procedures. 4.5.Action emergency procedures where necessary according to organisation and specific ride procedures. 4.6.Identify quality control issues or problems during ride and advise appropriate supervisor for action. |
5. Close down ride. | 5.1.Commence close-down procedures when customers have left ride location. 5.2.Close down ride following organisational procedures for specific ride. 5.3.Identify defects or deficiencies and promptly report to appropriate supervisor for action. |
6. Close and secure ride. | 6.1.Check all areas of ride meet organisational standards. 6.2.Clean and prepare location and equipment for next operation. 6.3.Secure ride location according to organisational procedures. |
7. Prepare ride reports. | 7.1.Identify issues and events that require reporting. 7.2.Make accurate and complete notes according to organisational procedures. 7.3.Complete and distribute ride reporting information within required timeframe. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
follow ride operation procedures on at least ten occasions within commercial time constraints and deadlines determined by the customer or organisation
conduct pre-operational checks on safety equipment associated with ride on each ride operation
follow safety and emergency procedures during each of the above ride operations
complete accurate and legible reports on issues or events that occur during each ride operation.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
features of ride locations:
bridges
fences or barriers
gates
netting
perimeter
queue house
ramps
walkways
general equipment:
booth area
cleaning equipment
microphone
seats
signage
types of rides:
computerised rides
manual rides
mechanical rides
water-based rides
approved checklist inclusions:
couplings and chains
fibreglass and metal
mechanical components
mounts
overall structure
restraints, seating and harnesses
factors impacting loading procedures:
height of riders
number of riders
physical capacity of riders
placement of riders on the ride, and balance of weight
health and safety procedures for specific rides
ride safety equipment:
communication devices
emergency apparatus
life preservers
monitors
safety ropes
signage
emergency procedures for specific rides:
calling for emergency assistance
closing down ride
technical and equipment procedures for specific rides
quality control issues and problems:
equipment malfunction
climatic impacts
inappropriate customer behaviour
rider discomfort
types of documentation and reports to be completed in ride operations:
completed checklists
incident reports
safety reports
organisation-specific protocols for distributing ride reports.
Assessment Conditions
Skills must be demonstrated in an operational theme park or attraction. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
operational rides and associated safety equipment
ride loading documentation and procedures
organisational policies and procedures:
ride loading documentation or procedures
safety procedures
emergency procedures
incident reporting templates
commercially realistic numbers of customers
customers with whom the individual can interact; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret simple procedural documents. |
Oral communication skills to: | interact in a friendly and courteous way with customers provide clear ride information to customers. |
Numeracy skills to: | interpret instructions involving numbers calculate required supplies. |
Problem-solving skills to: | identify and respond to ride operation problems in the context of established procedures. |
Planning and organising skills to: | complete housekeeping tasks in the ride location. |
Technology skills to: | operate ride equipment. |
Sectors
Tourism
Competency Field
Venue and Facility Operations