This unit applies to individuals who need to present information or commentary to a group of people but who do not require the complete suite of presentation, commentary or public speaking skills.

Typically this unit might apply to individuals working in museums, attractions, on aircraft and in any business or community situation where oral communication to a group is required.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Present information to group.

1.1

Welcome participants to the briefing, information session or tour according to organisation procedures.

1.2

Provide participants with comprehensive, accurate and relevant information, including any special requirements or directions.

1.3

Outline health and safety requirements according to organisation procedures and specific restrictions.

1.4

Prepare participants appropriately for potential changes to the environment.

1.5

Answer questions in a courteous and friendly manner.

2

Enhance the presentation of information.

2.1

Use communication and presentation techniques to enhance participant experience.

2.2

Ensure that personal presentation, appearance and grooming are appropriate to the environment.

2.3

Use positive and welcoming body language.

2.4

Show cultural and social sensitivity during the presentation.

2.5

Correctly use relevant technical presentation resources.

3

Liaise with team members.

3.1

Maintain communication and cooperation with other team members and operators to ensure safe and efficient operations.

3.2

Give correct and accurate signals where appropriate.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

presentation and communication skills to present cohesive and audible group presentations and interact effectively with participants

literacy skills to read and interpret information scripts or other briefing information

numeracy skills to address required safety considerations, such as not exceeding numbers in a given location.

The following knowledge must be assessed as part of this unit:

health and safety requirements for specific events and locations

emergency procedures for specific events and locations

basic group presentation techniques, including:

voice projection

body language

tonal variety

how to tailor language to meet different group needs.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to communicate information clearly to customers

ability to use simple group presentation techniques to enhance briefing or commentary

knowledge of health, safety and emergency procedures relevant to the venue or site

demonstration of skills on multiple occasions.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills through the presentation of a briefing or scripted commentary in an environment where such an event would generally take place, i.e. at a visitor site or within an attraction

use of appropriate equipment to provide the briefing or scripted commentary.

Methods of assessment

Assessment methods must be chosen to ensure that the skills required to conduct a pre-event briefing can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the candidate providing a briefing or scripted commentary

written or oral questions or interview to test knowledge of OHS issues and requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTVAF003A Operate a ride location.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Briefing, information session or tour may be:

safety briefing

site familiarisation tour

shows or entertainment session

ride

demonstration

crowd information session.

Health and safety requirements may relate to:

dress restrictions

areas that are off-limits

guidance on using equipment

emergency procedures

restrictions on talking or making noise in an area.

Changes to the environment may relate to:

warning about extraneous noise or other unusual activity

change in temperature, e.g. climate controlled facility

special effects on a tour

possible safety restrictions, e.g. if group entering a high risk area.

Presentation resources may include:

microphone

loud speaker

video presentation

monitors

actors presenting a scripted show.

Sector

Tourism

Venue and Facility Operations

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.