Application
This unit describes the performance outcomes, skills and knowledge required to conduct the day-to-day operation of a games area. It requires a sound knowledge of operational, safety and games maintenance procedures, combined with some problem-solving skills to address typical operational problems associated with games.
The unit applies to those working in a games area, usually in the context of an attraction or theme park, though it may also apply to other games locations, such as those found in clubs and casinos. These people work under general supervision and apply some discretion and judgement to work activities.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare games location for customers. | 1.1.Check games location for cleanliness, safety and security. 1.2.Check and prepare equipment and supplies for operation. 1.3.Organise relevant signage and displays. 1.4.Check stock supplies and reorder required items. 1.5.Inspect each game and report faults to relevant supervisor. |
2. Conduct games operations. | 2.1.Apply correct rules and regulations during games. 2.2.Answer customer questions on games in a professional manner. 2.3.Record prizes given for data analysis and stocktake purposes. 2.4.Maintain cleanliness of games location. 2.5.Take payment for game participation and tender correct change. |
3. Monitor customers and crowd. | 3.1.Monitor crowd size and follow procedures to ensure maximum numbers are not exceeded. 3.2.Monitor customer behaviour to ensure a safe and pleasant environment for all customers. 3.3.Respond to inappropriate customer behaviour according to organisational procedures. 3.4.Request assistance from supervisor or security personnel if required. |
4. Clean and maintain games. | 4.1.Inspect and clean games according to relevant schedules. 4.2.Identify simple game faults and make repairs with minimum disruption to customers according to manufacturer instructions. 4.3.Report faults to appropriate personnel and put games out of order where necessary. 4.4.Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts. |
5. Close down games location. | 5.1.Close down game location according to organisational procedures. 5.2.Secure resources, equipment and stock. 5.3.Clean and prepare area for next period of operation. |
6. Complete reports and documentation. | 6.1.Produce documentation within required timeframe. 6.2.Forward reports to appropriate area within required timeframe. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
conduct group and individual games according to rules and procedures on at least ten occasions within commercial time constraints and deadlines determined by the customer or organisation
follow operational procedures for above games, including set up, inspection, cleaning, maintenance and close down
complete accurate games documentation during each game operation.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
equipment and supplies for games locations:
administrative supplies
game components
maintenance items
prizes
promotional material
types of games:
coin-operated
computerised
manual
pay per use
signage and displays for games locations:
directional signage
games rules
prizes
promotional offers
security procedures for games operations
individual operations and rules for games as specified in the performance evidence, and challenges associated with operating specific games
features of games equipment and how to make simple repairs
health and safety requirements for games operations:
customer behaviour
ensuring safety in the games location
game-specific issues
types of documentation and reports to be completed when operating a games location:
equipment checklists
incident reports
participant numbers
safety checklists
record keeping, documentation and distribution procedures for games relevant to the work context
ways to conserve resources and minimise waste and use of energy in games operations.
Assessment Conditions
Skills must be demonstrated in an operational games area. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
a real or simulated games location with operational games
organisational policies and procedures:
games operation procedures and reporting templates
safety procedures
emergency procedures
incident reporting templates
customers sufficient in number to reflect typical workplace conditions; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret standard procedural documents. |
Numeracy skills to: | work with numerical games tally customer payments and data reports. |
Problem-solving skills to: | address typical operational problems in a games location. |
Technology skills to: | work with games equipment and make simple repairs. |
Sectors
Tourism
Competency Field
Venue and Facility Operations