This unit applies to individuals, often called ride loaders, who undertake the specific function of loading or unloading a ride.

Rides are operated within attractions or theme parks and sometimes as part of a travelling show or temporary attraction.

The unit requires a good knowledge of safe ride loading procedures and an ability to strictly follow those procedures. A person undertaking this role works under direct supervision.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Load the ride.

1.1

Perform loading procedures correctly, safely, promptly and according to organisation requirements and procedures.

1.2

Load ride to the maximum number of persons approved to ride.

1.3

Check that all riders are secured according to requirement of the ride.

1.4

Advise all riders to secure any articles that may come loose while riding.

1.5

Treat all customers in a courteous and friendly manner during loading.

1.6

Check all load requirements prior to the start of the ride.

2

Observe the ride.

2.1

Continuously observe the ride according to safety procedures.

2.2

Identify quality control issues or problems during the ride advising appropriate supervisor immediately for action.

3

Unload the ride.

3.1

Ensure the ride is fully completed before unloading.

3.2

Follow unloading procedures correctly, safely, promptly and according to organisation requirements and procedures.

3.3

Unload customers in a courteous and friendly manner.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

problem-solving skills to identify problems within a defined range and report appropriately

communication skills to allow for friendly and courteous interaction with customers

literacy skills to interpret basic procedural documentation

numeracy skills to count accurately, and compare numbers or riders against capacity.

The following knowledge must be assessed as part of this unit:

health and safety procedures in relation to loading and unloading rides

emergency procedures for specific rides

specific ride instructions.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to consistently follow procedures in loading and unloading rides to ensure safety of customers and colleagues

understanding of the health, safety and emergency issues associated with ride operations

demonstration of skills across multiple operations of the ride and for an appropriate range of rides (as required by attraction)

specific demonstration of safety procedures

completion of loading and unloading rides within typical workplace time constraints.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a fully equipped operational ride location

commercially realistic ratios of customers to candidates to reflect typical workplace conditions.

Methods of assessment

Assessment methods must be chosen to ensure that the skills required to load and unload a ride can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the candidate safely loading and unloading a ride

direct observation of the candidate performing actual or simulated emergency procedures

written and oral questioning or interview to test knowledge of OHS issues, equipment features and capacity limitations

problem-solving activities to assess ability to respond to various situations during the loading and unloading of a ride location, especially emergency aspects

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Loading procedures may relate to:

numbers of riders

height of riders

overall physical capacity of riders

placement of riders on the ride (e.g. balance of weight).

Ride may be:

mechanical

computerised

manual

water-based

part of a show.

Quality control issues or problems may relate to:

inappropriate customer behaviour

rider discomfort

any equipment malfunction

negative impact of weather.

Sector

Tourism

Venue and Facility Operations

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.