This unit applies to individuals working in a games area, usually in the context of an attraction or theme park although it may also apply to other games locations, such as those found in clubs and casinos.

The unit requires a good knowledge of operational, safety and games maintenance procedures combined with some problem-solving skills to address typical games problems. A person undertaking this role works under general supervision and applies some individual discretion and judgement to work activities.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Prepare games location for customers.

1.1

Check games location for cleanliness, safety and security according to organisation policy and procedures.

1.2

Check and prepare equipment and supplies for operation.

1.3

Organise relevant signage and displays.

1.4

Check stock supplies and reorder required items according to organisation procedures.

1.5

Inspect each game according to organisation procedures and report faults to relevant supervisor.

2

Conduct games operations.

2.1

Apply correct rules and regulations during games.

2.2

Answer customer questions on games correctly and courteously.

2.3

Record all prizes given for data analysis and stocktake purposes according to organisation procedures.

2.4

Maintain cleanliness of games location at all times.

2.5

Take payment for participation in the game and tender correct change.

3

Monitor customers and crowd.

3.1

Monitor crowd size and ensure that maximum numbers are not exceeded.

3.2

Monitor customer behaviour to ensure a safe and pleasant environment for all customers.

3.3

Firmly but courteously request customers to change inappropriate behaviour.

3.4

Request assistance from supervisor or security personnel as appropriate.

4

Clean and maintain games.

4.1

Inspect and clean games according to relevant schedules and procedures.

4.2

Identify game faults promptly.

4.3

Make simple repairs with minimum disruption to customers according to manufacturer instructions and organisation policy.

4.4

Report faults immediately to appropriate personnel and put games out of order where necessary.

4.5

Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts.

5

Close down games location.

5.1

Close down the game location according to organisation procedures and manufacturer instructions.

5.2

Secure resources, equipment and stock according to organisation policy and procedures.

5.3

Clean and prepare area for next day's operation.

6

Complete reports and documentation.

6.1

Produce tallied data records and other documentation according to organisation requirements within required timeframe.

6.2

Forward reports to the appropriate area within the required timeframe minimising use of printed materials and maximising electronic transmission of all documents to reduce negative environmental impacts.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

ability to make simple repairs to games equipment

cleaning techniques for games locations and equipment

problem-solving skills to address typical operational problems in a games location

communication skills to interact politely and appropriately with customers

literacy skills to interpret and complete standard documents and reports

numeracy skills to work with numerical games, to tally data reports and to calculate the dilution requirements for cleaning products.

The following knowledge must be assessed as part of this unit:

security procedures in relation to games operations

record keeping and documentation procedures for games

individual game operations and rules

health and safety requirements as they apply to games operations

the environmental impacts of cleaning games locations and equipment and minimal impact practices to reduce these especially those that relate to resource, water and energy use

correct and environmentally sound disposal methods for waste from games locations and in particular for hazardous substances.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to apply games operations procedures, including set up, inspection, cleaning and maintenance

conduct of actual games and close down of games areas

ability to complete games operation documentation accurately

demonstration of skills during a complete shift or operational period.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a fully equipped, operational games location during a complete shift or operational period

commercially realistic ratios of customers to candidates to reflect typical workplace conditions.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge.

Assessment methods must be chosen to ensure that the skills required to operate a games location can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the candidate completing duties within a games location

direct observation of the candidate making simple repairs

review of operational reports and checklists prepared and completed by the candidate

written and oral questioning or interview to test knowledge of OHS issues and requirements, and rules of the games

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Games may be:

computerised

manual

coin-operated

group

individual

pay per use

included in entry.

Equipment and supplies may include:

prizes

other promotional material

game components

administrative supplies

maintenance items.

Signage and displays may include:

prizes

games rules

promotional offers

directional signage.

Documentation may include:

paper-based or electronically transmitted materials

participant numbers

incident reports

equipment checklists

safety checklists.

Sector

Tourism

Venue and Facility Operations

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.