SITTVAF301
Operate a ride location

This unit describes the performance outcomes, skills and knowledge required to conduct the daytoday operation of rides. It requires a good knowledge of operational, safety and emergency procedures combined with some problemsolving skills to address typical ride operational problems.

Application

This unit applies to the attractions and theme parks sectors, and to individuals, usually called ride attendants, who are responsible for the safe and efficient operation of rides. They apply some discretion and judgment to work activities and work under general supervision. Rides are sometimes operated as part of a travelling show or temporary attraction.


Prerequisites

Not applicable.


Elements and Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Prepare and inspect ride location.

1.1 Inspect ride location according to approved checklist.

1.2 Check general equipment and supplies to ensure readiness for operation and reorder supplies according to organisational procedures.

1.3 Check safety equipment to ensure readiness for operation.

1.4 Check for cleanliness and standard of presentation, and take remedial action where appropriate.

2. Inspect rides.

2.1 Inspect rides according to approved checklist.

2.2 Note all items according to organisational procedures.

2.3 Report discrepancies or irregularities to appropriate supervisor immediately.

3. Prepare to operate ride.

3.1 Check loading procedures prior to start of ride according to organisational procedures.

3.2 Maintain appropriate communication with ride loader to ensure ride commences safely.

4. Operate and monitor ride.

4.1 Operate ride or device according to organisational procedures.

4.2 Continuously monitor operator controls during ride operation.

4.3 Monitor overall ride, ride area and rider behaviour and reactions.

4.4 Take action in response to observations made during ride according to organisational procedures.

4.5 Action emergency procedures according to organisation and specific ride procedures.

4.6 Treat customers in a friendly and courteous manner throughout ride.

4.7 Identify quality control issues or problems during ride and advise appropriate supervisor for action.

5. Close down ride.

5.1 Commence close down procedures when customers have left the ride location.

5.2 Close down ride following organisational procedures for specific ride.

5.3 Identify defects or deficiencies and promptly report to appropriate supervisor for action.

6. Close and secure ride.

6.1 Check that all areas of ride meet organisational standards.

6.2 Clean and prepare location and equipment for next operation.

6.3 Secure ride location according to organisational procedures.

7. Prepare ride reports.

7.1 Identify issues and events that require reporting.

7.2 Make accurate and complete notes according to organisational procedures.

7.3 Complete and distribute reporting information within required timeframe.

Required Skills

Required skills

communication skills to:

interaction in a friendly and courteous way with customers

provide clear ride information to customers

literacy skills to:

read and interpret simple procedural documentation

complete ride documentation

numeracy skills to interpret instructions involving numbers

planning and organising skills to complete housekeeping tasks in the ride location

problemsolving skills to identify and respond to ride operation problems in the context of established procedures

technology skills to operate ride equipment.

Required knowledge

health and safety procedures for specific rides

emergency procedures for specific rides

technical and equipment procedures for specific rides

types of documentation and reports to be completed in ride operations.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

follow ride operation procedures across multiple shifts in one or more ride locations (as required by job role)

perform safety and emergency procedures

demonstrate knowledge of the health, safety and emergency issues and procedures for ride operations.

Context of and specific resources for assessment

Assessment must ensure use of:

operational rides and associated safety equipment

ride loading documentation or procedures

commercially realistic numbers of customers.

Method of assessment

Assessment methods must be chosen to ensure that the skills required to operate a ride location can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the individual operating a ride location

direct observation of the individual performing actual or simulated emergency procedures

review of ride operational reports and checklists prepared or completed by the individual

written or oral questioning to assess knowledge of work health and safety issues, equipment features and emergency procedures

use of problemsolving activities to assess ability to respond to various situations during the operation of a ride location, especially emergency aspects

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTVAF201 Load and unload a ride

SITXCOM202 Provide a briefing or scripted commentary.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ride location may include:

bridges

fences or barriers

gates

netting

perimeter

queue house

ramps

walkways.

Checklist may relate to:

couplings and chains

fibreglass and metal

mechanical components

mounts

overall structure

restraints, seating and harnesses.

General equipment may include:

booth area

chairs

cleaning equipment

microphone

signage

water cooler.

Safety equipment may include:

communication devices

emergency apparatus fire extinguishers

life preservers

monitors

safety ropes

signage.

Rides may be:

computerised

manual

mechanical

waterbased.

Loading procedures may relate to:

height of riders

number of riders

physical capacity of riders

placement of riders on the ride (e.g. balance of weight).

Emergency procedures may include:

calling for emergency assistance

closing down ride

contacting supervisor.

Quality control issues or problems may relate to:

climatic impacts

equipment malfunction

inappropriate customer behaviour

rider discomfort.

Reporting may include:

customer numbers

completed checklists

incident reports

safety reports.


Sectors

Tourism


Employability Skills

This unit contains employability skills.


Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.