This unit describes a fundamental administrative function for the tourism and hospitality industries and applies to the full range of industry sectors and environments.

Frontline operational personnel who work with some level of autonomy or under limited supervision and guidance from others would be responsible for sourcing and presenting information. They are likely to be responding to a request to source and present specific information to meet a given business need. The research and information required is likely to be of minimal complexity.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Find information.

1.1

Identify a range of current and accurate information sources appropriate to the information to be sourced.

1.2

Access a range of information sources and assess for relevance and applicability.

1.3

Obtain information within designated timelines.

2

Prepare and present information.

2.1

Review information and select content to suit the specific need.

2.2

Draft text if required, including all appropriate information.

2.3

Express information within the draft text clearly, concisely and accurately.

2.4

Present information according to organisation guidelines and in a format appropriate to the circumstances.

2.5

Deliver information to the appropriate person within designated timelines.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

basic research skills, encompassing:

identifying sources of required information, such as internet and industry journals

questioning and active listening skills to elicit information

note taking

sorting and processing information

written and oral communication skills for conveying information clearly and concisely.

The following knowledge must be assessed as part of this unit:

types of information resources available for a range of topics and how to access them

methods of presenting information in a logical sequence and of an appropriate depth

alternative presentation formats for special needs groups, such as large print

organisational policies and procedures that relate to the presentation of information.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to find and review current and correct information on various topics related to the particular information need

ability to present information in a logical, well-organised and appropriate manner

sourcing and providing information within typical workplace time constraints that meet determined deadlines.

Context of and specific resources for assessment

Assessment must ensure:

that the candidate has accessed a fully equipped office environment using appropriate computers, printers, communication technology, information programs and publications to facilitate the processes involved in sourcing and presenting information

access to and use of current information and data

access to policies and procedures that relate to the sourcing and presentation of information.

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to source and present information. The following examples are appropriate for this unit:

project to research a work-related topic and deliver the information sourced in a brief written presentation

simple report with recommendations on a prospective product to be purchased

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITHIND001B Develop and update hospitality industry knowledge

SITTIND001B Develop and update tourism industry knowledge

SITXADM001A Perform office procedures.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Information to be sourced may include:

information from product suppliers, e.g. for sourcing a new supplier or product

information from other departments in the organisation, e.g. about available products or services

customer service research, e.g. getting feedback from customers about a particular product or service

product and service styles that would meet certain customer and market requirements

availability of training courses

information on new workplace systems or equipment.

Information sources may include:

other colleagues and personnel

product suppliers

general and trade media

trade shows and exhibitions

industry associations

industry marketing or research bodies

customer feedback

lectures and presentations

could be print-based or electronic, including:

reference books

internet.

Sector

Cross-Sector

Administration

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.