Application
This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques. Often the information would have been prepared or scripted by others.
The unit applies to individuals in all industry sectors who present information or commentary to a group of people, but who do not require the complete suite of presentation, commentary or public speaking skills. This could include those working in museums, attractions, on aircraft and in any business or community situation where oral communication to a group is required. They could be working under supervision or with guidance from others.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Present information to group. | 1.1.Welcome participants to briefing, information session or tour according to organisational procedures. 1.2.Provide participants with information based on scripts and other briefing information. 1.3.Outline environmental and health and safety requirements, and any potential changes to the environment. 1.4.Answer questions in a courteous and friendly manner. |
2. Enhance presentation of information. | 2.1.Use communication and presentation techniques to enhance participant experience and make adjustments as needed. 2.2.Show cultural and social sensitivity during the presentation. 2.3.Use technical presentation resources as required. |
3. Liaise with others. | 3.1.Maintain communication with team members and operators to ensure safe and efficient operations. 3.2.Give correct and accurate signals where appropriate. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
communicate information relating to one or more of the following situations to at least three different groups of people:
crowd information session
entertainment session
product, service or instructional demonstration
ride information
safety briefing
site familiarisation
use group presentation techniques to enhance each of the above briefings or commentary.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
group presentation techniques:
voice projection
body language
tonal variety
how to tailor language to meet different group needs
sustainability considerations relevant to the presentation and venue:
conserving resources
observing cultural protocols
handling waste
minimising negative impact
health and safety requirements for specific events and locations
emergency procedures for specific events and locations.
Assessment Conditions
Skills must be demonstrated in an operational tourism, travel, hospitality or events environment where a presentation would take place. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
presentation equipment that supports the briefing or scripted commentary:
digital presentations
loud speaker
microphone
monitors
a group of people to whom the presentation is delivered; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret information scripts or other briefing information. |
Oral communication skills to: | present cohesive and audible group presentations interact positively with participants and other team members. |
Numeracy skills to: | address safety considerations and not exceed safe number of participants in a given location. |
Problem-solving skills to: | identify and respond to the need to adjust presentation. |
Technology skills to: | use technology required for briefing or commentary. |
Sectors
Cross-Sector
Competency Field
Communication and Teamwork